Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Jalen Harding

Hampton,VA

Summary

Results-oriented professional with a solid background in customer service and operational management at McDonald's. Proven track record in enhancing service efficiency and compliance with food safety standards. Expertise in paint line operations, including quality issue identification and process optimization. Strong collaborative skills, contributing to team success and continuous improvement initiatives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Drive-Thru Cashier

McDonald's Restaurant
Hampton, VA
10.2024 - Current
  • Adhered to safety protocols while operating fryers and grills in restaurant environment.
  • Promptly processed customer payments, ensuring accurate change and receipt delivery.
  • Addressed customer inquiries by providing comprehensive information on store policies.
  • Simultaneously managed various tasks while maintaining exceptional efficiency and accuracy.
  • Regularly replenished supplies like napkins, straws, and condiments to support operations.
  • Promoted upselling by informing customers of current deals and monthly specials.
  • Exhibited professionalism and composure while working nights, weekends, and holidays.

Pizza Chef

Caseys General Stores Inc
Wapello , IA
08.2023 - 06.2024
  • Maintained health and safety compliance to ensure well-being of customers and colleagues.
  • Safely operated kitchen appliances like mixers, grinders, slicers, and ovens for food preparation.
  • Cooked pizzas in accordance with precise timing and temperature standards.
  • Inspected pizzas for quality before serving to guarantee customer satisfaction.
  • Kept items warm using heat lamps until sold for optimal service delivery.
  • Performed essential food prep tasks such as chopping vegetables and creating sauces.
  • Organized preparation stations and regularly replenished supplies for efficiency.
  • Trained new employees on proper cooking techniques, safety measures, and service standards.

Paint Line Operator

S&J
Wapello, IA
09.2021 - 06.2023
  • Adjusted settings on automated painting equipment as needed to maintain desired output.
  • Assessed coating materials to meet customer specifications and quality standards.
  • Ensured safe work practices were followed at all times by adhering to safety protocols.
  • Responded quickly and appropriately to emergency situations involving the paint line machinery.
  • Inspected finished product for flaws or imperfections in the paint job.
  • Performed additional duties as assigned by management.
  • Maintained production records, including data on parts produced, defects and machine downtime.
  • Assisted in training new employees on operating procedures related to painting processes.
  • Cleaned and maintained all spray guns, hoses, booths and other paint-related equipment.

Crew Team Member

McDonald's
Hampton, VA
03.2020 - 02.2021
  • Ensured safe food handling practices to prevent contamination.
  • Packaged fast food products efficiently in approved containers.
  • Sustained a clean, organized workspace throughout the duration of each shift.
  • Simultaneously prepared multiple orders to enhance service speed.
  • Managed operation of grills, deep fryers, ovens, and other kitchen appliances.
  • Executed cashier responsibilities by processing customer payments via POS system.
  • Conducted sanitization of workstation after each shift to prevent foodborne illnesses.
  • Restocked and organized workstations with required ingredients and supplies.

Education

High School Diploma -

Hampton High
Hampton, VA
06-2021

Skills

  • Point of sale management
  • Customer support and order precision
  • Food safety regulations and quality control
  • Inventory replenishment and equipment operation
  • Effective time management and multitasking abilities
  • Collaborative teamwork and interpersonal communication
  • Automated painting techniques and coating evaluation
  • Safety adherence and industrial painting practices
  • Mindset for continuous improvement and surface preparation

Certification

  • Virginia ship repair association: marine skill certification marine trade training: welding 1 April8,2025
  • Virginia ship repair association: osha 10 hour certification April 8, 2025
  • Virginia ship repair association: welder performance qualification 3F

References

References available upon request.

Timeline

Drive-Thru Cashier

McDonald's Restaurant
10.2024 - Current

Pizza Chef

Caseys General Stores Inc
08.2023 - 06.2024

Paint Line Operator

S&J
09.2021 - 06.2023

Crew Team Member

McDonald's
03.2020 - 02.2021

High School Diploma -

Hampton High

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