Kassidy Howard
San Marcos,TX
Summary
Customer-focused professional delivering exceptional support and ensuring satisfaction. Experienced in managing high-volume inbound and outbound communications, adept at resolving issues efficiently while multitasking. Committed to educating clients about their food sources, enhancing their overall experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Drive-Thru Cashier
P Terrys
San Marcos, TX
03.2025 - Current
- Greeted customers, took orders, and provided product information.
- Managed cash register, handling transactions accurately and promptly.
- Provided prompt customer service, effectively addressing inquiries and concerns to maintain customer satisfaction.
- Prepared and served food items, ensuring adherence to company standards for quality and safety.
- Collaborated with team members to facilitate efficient operations during peak hours, enhancing overall customer experience.
- Maintained cleanliness and organization of work area throughout shifts.
- Implemented safe food handling practices in compliance with health regulations.
Cross Functional Rep/E-Commerce Personal Shopper
HEB
Austin, Texas
03.2020 - 02.2025
- Identified and addressed customer needs promptly to improve shopping experience.
- Resolved customer inquiries and concerns to enhance satisfaction.
- Helped shop for Customer/ retrieve customers' items
- Shopped for customers' items
- Helped bag groceries for customers
- Replenished product displays on sales floor
- Stocked market products onto the sales floor
- Sorted out returns and damages into into its departments
- Helped receiving scan out of date bread/ scan out damages
- Stocked out Candy for General Merchandise
- Wrapped bread and bagel products for sale
- Place cake Orders for customers
Movie Theater Employee
Regal Westgate
Austin , Texas
08.2019 - 03.2020
- Processed admission payments and provided tickets.
- Managed cash and credit transactions and balanced registers
- Responded to customer inquiries about tickets, pricing, and promotions, ensuring a positive and informative interaction.
- Assisted with preparation and service of concession items like popcorn, candy, and fountain drinks to support efficient operations.
- Assisted with opening and closing duties such as counting money in the register drawer and setting up theaters for showings.
- Collected and disposed of waste from concession stand and restrooms to maintain cleanliness and enhance customer experience.
Skills
- Cash register operation
- Point of sale
- Sanitation practices
- Inventory management
- Customer support
- Speed of service
- Team collaboration
- Attention to detail
- Time management
- Conflict resolution
Certification
- Powerjack and Pallet Jack Certification
- Food Handlers
Timeline
Drive-Thru Cashier
P Terrys
03.2025 - Current
Cross Functional Rep/E-Commerce Personal Shopper
HEB
03.2020 - 02.2025
Movie Theater Employee
Regal Westgate
08.2019 - 03.2020