Allanis Rivera Ortiz
Orlando,FL
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
2
2
years of professional experience
Work History
Drive-Thru Cashier
Wendy's
Winter Park, FL
04.2024 - 08.2024
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Maintained knowledge of current menu items, prices, and promotions.
- Verified that orders were accurate and complete before delivering them to customers.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Counted and balanced cashier drawers.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Completed opening, closing and shift change tasks by following company guidelines.
Cashier
Pollo Tropical
Orland, FL
10.2022 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
Associate of Science - Baking And Pastry Management
Valencia College
Orlando, FL01-2027
High School Diploma -
Winter Park High School
Winter Park, FL05-2023
Skills
- Safe Food Handling
- Teamwork and Collaboration
- Customer Service
- Issue Resolution
- Time management skills
- Cash Register Operation
- Money Handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
Balancing different aspects of life is important to me. I enjoy working, which helps me stay productive and motivated, while I'm still pursuing my studies to broaden my knowledge. Art is one of my passions, as it allows me to express my creativity in unique ways. In addition to that, I find joy in baking, which is both a relaxing hobby and a way to share something special with others. All these interests help me maintain a well-rounded lifestyle, blending productivity, creativity, and personal enjoyment.
Timeline
Drive-Thru Cashier
Wendy's
04.2024 - 08.2024
Cashier
Pollo Tropical
10.2022 - 02.2023
Associate of Science - Baking And Pastry Management
Valencia College
High School Diploma -
Winter Park High School