Ashley Rodriguez
Moore Haven,FL
Summary
As an enthusiastic Customer Service Cashier, I have honed methods of service delivery that align with company values and address consumer needs effectively. My strong public relations and communication skills are instrumental in fostering repeat business. I am a motivated professional in customer service and sales, aspiring to take on greater responsibilities within the retail sector. My leadership abilities have proven effective in guiding new employees and enhancing team performance. As a Head Cashier, I specialize in sales, service, and team management. Known for high productivity and completing tasks efficiently, I am adept with point of sale systems, resolving customer disputes, and managing inventory. My strengths in communication, problem-solving, and adaptability contribute to positive customer experiences and streamlined store operations. With a background in fast-paced retail settings, I consistently provide friendly service and handle transactions with precision. My skills in problem resolution and checkout processes promote customer satisfaction and have a significant impact on improving store performance, while maintaining organized workspaces and optimizing workflow.
Overview
6
6
years of professional experience
Work History
Drive-Thru Cashier
country k drive thru
Moore Haven, FL
01.2023 - 10.2024
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Received payment from customers and made change as needed.
- Verified that orders were accurate and complete before delivering them to customers.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Ensured compliance with all health regulations related to food handling practices.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Completed opening, closing and shift change tasks by following company guidelines.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
Cashier Team Lead
Dollar General Store
Moore Haven, FL
01.2021 - 12.2022
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Developed strong working relationships with team members to foster collaboration.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
Food Service Worker
SUBWAY®Restaurants
Moore Haven, FL
02.2019 - 12.2020
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Assisted with unloading deliveries from suppliers into storage areas.
- Utilized point-of-sale systems for taking orders from customers.
- Performed variety of duties related to food service.
- Maintained professional demeanor during interactions with customers and co-workers.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
Skills
- Safe Food Handling
- Order Verification
- Quality Control
- Supply Restocking
- Order Fulfillment
- Food Service
- Kitchen Support
- Menu Memorization
- Cash Handling
- Payment handling
- Taking and Preparing Orders
- Customer Service
- POS System Operation
- Menu knowledge
- Excellent Communication
- Food handling
- Food assembly
- Cleaning and sanitation
- Teamwork and Collaboration
- Problem-Solving
- Cash handling expertise
- Stress Tolerance
- Multitasking and Organization
- Payment Processing
Affiliations
- listen to music
- being a mother of my amazing boys
- playing games on my phone
- organizing
MY Personal Opinon
- I am a mother of 3 boys and have been a working mother for a long time i believe i could excell in a job like this and lear many new strageties to better my work experience if i am chosen for this position i believe it could be a long term profession for me. I also believe i can become a valuable aspect to this career and move up to be the best of the best.
Timeline
Drive-Thru Cashier
country k drive thru
01.2023 - 10.2024
Cashier Team Lead
Dollar General Store
01.2021 - 12.2022
Food Service Worker
SUBWAY®Restaurants
02.2019 - 12.2020