Heavenly Guerra
Wharton,TX
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. As well as, a outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Drive-Thru Cashier
Sonics Drive In
Wharton, TX
07.2024 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided friendly customer service to enhance guest experience.
- Processed customer orders efficiently at the drive-thru window.
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of work area during shifts.
- Handled customer inquiries and resolved issues promptly.
- Followed safety guidelines for food handling and equipment use.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drinks, ice cream and other special items to complete food orders.
- Received payment from customers and made change as needed.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Verified that orders were accurate and complete before delivering them to customers.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Maintained knowledge of current menu items, prices, and promotions.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Assisted in training new employees on restaurant procedures and policies.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Informed customers of regular deals or monthly specials to upsell orders.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
Education
Wharton High School, Wharton TX
Wharton, TXSkills
- Relationship building
- Multitasking and organization
- Motivation and initiative
- Cleaning and sanitation
- Friendly and outgoing
- Safe food handling
- Food service
- Cleanliness and hygiene
- Food handling
- Cash handling
- Flexible schedule
- Patience and empathy
- Food safety awareness
- Problem-solving
- Order verification
- Quality control
- Food assembly
- Bagging items
- Multitasking
- Customer service excellence
- Product recommendations
- Order taking
- Adaptable and flexible
- Supply restocking
- Food handling safety
- Opening and closing procedures
- Reliability and punctuality
- Drive-thru system familiarity
- Menu memorization
- Headset maintenance
- Excellent communication
- Teamwork and collaboration
- Problem solving
- Adaptability
Timeline
Drive-Thru Cashier
Sonics Drive In
07.2024 - 05.2025
Wharton High School, Wharton TX