Sarah Petty
Hardee's Restaurant
Middleburg ,FL
26
years of professional experience
Extensive experience at Dollar Tree in cash handling and customer service. Proven ability to enhance operational efficiency and foster teamwork, while focusing on high levels of customer satisfaction. Skilled in POS systems and adept at problem-solving, ensuring accurate order fulfillment and a positive shopping experience.
Work History
Drive-Thru Cashier
1 Year 10 Months- Processed customer orders accurately and efficiently in fast-paced drive-thru environment.
- Managed cash register, ensuring proper handling of transactions and balancing end-of-shift reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline operations and improve overall service speed.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Monitored inventory levels, assisting in stock management to minimize shortages during peak hours.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety standards.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Followed company policies and procedures regarding cash handling.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Resolved problems with orders quickly and offered refund or replacement.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
- Balanced cash drawer at beginning and close of shift.
- Supported store management by performing inventory checks and restocking items as needed throughout shifts.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Balanced cash registers at the beginning and end of each shift, ensuring accurate accounting records were maintained.
- Upsold additional products and services to customers to boost sales.
- Maintained accurate records of transactions following company procedures.
- Promoted company loyalty program to customers, increasing membership rates over time.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Janitor
26 Years 2 Months- Maintained cleanliness and sanitation standards across diverse facilities.
- Operated floor care equipment, including buffers and vacuums, efficiently.
- Conducted regular inspections to identify maintenance needs and safety hazards.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
Housekeeping Room Attendant
3 Months- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Efficiently managed inventory of cleaning supplies, coordinating timely replenishment to meet operational needs.
- Trained new staff on cleaning protocols and safety procedures, enhancing team performance and efficiency.
- Implemented quality control measures to ensure consistency in room presentation and guest satisfaction.
- Collaborated with management to develop improved cleaning schedules, optimizing workflow and resource allocation.
- Responded promptly to guest requests, demonstrating commitment to exceptional customer service and satisfaction.
- Conducted regular inspections of rooms, identifying maintenance issues for prompt resolution by maintenance staff.
- Streamlined cleaning processes through innovative techniques, resulting in more efficient use of time and resources.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Freight Manager
4 Months- Evaluated transportation vendors, negotiating contracts to achieve cost-effective shipping solutions.
- Developed strategies for efficient warehouse space utilization, maximizing operational capacity.
- Analyzed performance metrics, identifying areas for process improvements and increased efficiency.
- Led initiatives to enhance compliance with industry regulations, ensuring safe freight operations.
- Optimized warehouse layout to maximize storage capacity and improve overall efficiency of the facility.
- Trained new employees in company procedures and best practices, fostering a cohesive work environment.
- Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
- Implemented safety protocols to minimize accidents and injuries among the freight team members.
- Reduced shipment errors by closely coordinating with warehouse teams and maintaining accurate inventory records.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Operations Manager
2 Years 7 Months- I’m Streamlined inventory management processes to enhance operational efficiency and reduce stock discrepancies.
- Oversaw daily operations, ensuring compliance with safety standards and regulatory requirements.
- Analyzed sales data to forecast trends, facilitating informed decision-making regarding product selection and pricing strategies.
- Developed standard operating procedures that enhanced consistency in store operations and employee workflows.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Cashier
8 Months- Implemented strategies to improve customer service satisfaction levels.
- Trained new cashiers on register operations and store policies.
- Identified opportunities for process improvements to enhance efficiency.
- Monitored inventory levels at checkout stations and restocked as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Stay at Home Parent
8 Years 9 Months- Managed daily schedules to ensure efficient household operations and timely activities.
- Developed and implemented educational activities to promote child development and learning.
- Coordinated logistics for family events, enhancing organization and communication within the household.
- Monitored children's progress in various developmental milestones, providing tailored support as needed.
- Maintained comprehensive records of children's activities, health, and milestones for effective tracking.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
Cashier
10 Months- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers in locating products and resolving inquiries.
- Collaborated with team members to optimize checkout workflows.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Security Guard
1 Year 11 Months- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular inspections of facilities to identify potential security risks.
- Responded promptly to alarms and incidents, ensuring effective resolution of issues.
- Collaborated with law enforcement during emergencies, facilitating timely response and support.
Health Care Aide
7 Months- Provided compassionate care to patients, assisting with daily living activities and ensuring comfort.
- Collaborated with healthcare team to implement individualized care plans tailored to patient needs.
- Monitored patient vital signs, documenting changes and reporting concerns to nursing staff promptly.
- Facilitated effective communication between patients, families, and medical personnel to enhance care delivery.
Busser
1 Year 8 Months- Assisted servers by promptly clearing and resetting tables to enhance customer dining experience.
- Maintained cleanliness of dining area, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to expedite food delivery during peak hours.
- Supported inventory management by restocking supplies and organizing storage areas efficiently.
Education
High School Diploma
Skills
Cleaning and sanitation
Excellent communication
Customer service
Problem-solving
Teamwork and collaboration
Multitasking and organization
Taking and preparing orders
Flexible schedule
Food service
Drive-thru system familiarity
Reliability and punctuality
POS systems
Food safety awareness
Cash handling
Quality control
Cash handling expertise
Payment processing
Food handling safety
Patience and empathy
Menu memorization
Cleanliness and hygiene
Order accuracy
Motivation and initiative
Supply restocking
Order accuracy verification
Order fulfillment
Food assembly
POS system operation
Upselling strategies
Product promotion
Friendly and outgoing
Reliable and punctual
Opening and closing procedures
Order bagging
Honest and dependable
Creative thinking
Reliable and responsible
Cleaning and sanitizing
Cash register systems
Order taking
Team leadership
Cash register operations
Cash drawer balancing
Relationship building
Cooperative attitude
Active listening
Timeline
Drive-Thru Cashier
Hardee's Restaurant
08.2024 - 06.2026Read More
Housekeeping Room Attendant
Budget Inn & Suites
05.2024 - 08.2024Read More
Freight Manager
Dollar Tree
12.2023 - 04.2024Read More
Operations Manager
Dollar Tree
05.2020 - 12.2022Read More
Cashier
Dollar Tree Stores
09.2019 - 05.2020Read More
Stay at Home Parent
Stay At Home Mom
12.2010 - 09.2019Read More
Cashier
Walmart
09.2009 - 07.2010Read More
Security Guard
G4S Secure Solutions
09.2007 - 08.2009Read More
Health Care Aide
Underhill Staffing
02.2007 - 09.2007Read More
Busser
Jimmies Buttermilk Chicken
01.2005 - 09.2006Read More
Janitor
Deborah Ellis Cleaning Service
01.2000 - 03.2026Read More
Frank H Peterson Of Technology
High School Diploma
Read More