Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Jalen Harris

Jalen Harris

Henderson,TX

Summary

Dynamic leader and organizational problem-solver with a proven track record in supervisory roles, team building, and customer service excellence. Recognized for swiftly implementing impactful changes that enhance operational efficiency and drive company success. Expertise in employee training, performance monitoring, and morale-building strategies to boost engagement. Committed to fostering strong client relationships and maintaining high levels of customer satisfaction to support overall business growth.

Overview

6
6
years of professional experience

Work History

Certified Training Site Manager

Take5 Carwash
Longview, TX
01.2022 - 09.2024
  • Supervised site personnel and contractors.
  • Upheld compliance with established safety measures.
  • Developed strategies to improve operational efficiency and reduce costs.
  • Monitored job progress to ensure quality standards were met.
  • Scheduled maintenance tasks and ensured all equipment was functioning properly.
  • Maintained records of inventory, assets, personnel and other relevant data.
  • Analyzed reports to identify areas for improvement in performance or cost savings.
  • Performed inspections of the facility on a regular basis to ensure security measures were followed.
  • Assigned tasks and delegated responsibilities among team members.
  • Provided training opportunities for existing staff in order to enhance their skillset.
  • Mentored new employees on safety protocols, processes and procedures.
  • Reviewed project plans regularly to ensure deadlines are met on time.
  • Monitored worksite personnel to maintain high levels of quality and performance.
  • Directed site activities to drive smooth operations and achieve quality assurance metrics.
  • Performed routine audits to maintain inventories, supplies and equipment.
  • Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
  • Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
  • Delegated work to staff, setting priorities and goals.
  • Conducted training sessions for new site managers

Cashier

Gateway Travel Plaza
Henderson, TX
07.2021 - 09.2021
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Grocery Bagger

Kroger
Henderson, TX
07.2020 - 11.2020
  • Greeted customers and provided assistance with bagging groceries.
  • Managed check-out area efficiently by ensuring a smooth flow of customers through the line.
  • Organized bags neatly in shopping carts for easy transport from store to car.
  • Provided excellent customer service including answering questions about products or services offered in the store.
  • Offered carry out services to customers when needed, loading purchased items into their cars safely and securely.
  • Assisted customers with getting groceries loaded in vehicles.
  • Retrieved carts from returns and parking lot.
  • Cleaned up spills, collected trash and swept and mopped floors.

Team Lead

Whatabuger
Henderson, TX
12.2018 - 09.2019
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Provided support to junior staff during peak periods of workloads.
  • Motivated staff through positive reinforcement techniques.
  • Delegated tasks appropriately according to individual skill sets.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Education

High School Diploma -

Henderson Highschool
Henderson, TX
05-2020

Skills

  • Multitasking and Organization
  • Data Analysis
  • Inventory Management
  • Budgeting and Cost Savings
  • Process Improvement
  • Site Inspection and Management
  • Coaching and Mentoring
  • Business Development
  • Sales background

Accomplishments

  • I was promoted three times in my first year at Take5 carwash. This was due to my strong work ethic and willingness to learn all aspects of the business.
  • Received many awards for meeting or exceeding site/district specific quotas
  • Recognized by the company for my ability to keep up site appearance, mechanical maintenance, customer satisfaction and the ability to demonstrate the company's core values

References

References available upon request.

Timeline

Certified Training Site Manager

Take5 Carwash
01.2022 - 09.2024

Cashier

Gateway Travel Plaza
07.2021 - 09.2021

Grocery Bagger

Kroger
07.2020 - 11.2020

Team Lead

Whatabuger
12.2018 - 09.2019

High School Diploma -

Henderson Highschool

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Jalen Harris