Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Cover Letter
Accomplishments
Timeline
Generic

Erin Rivera

Certified Training Site Manager
Midlothian,TX

Summary

Top-performing operations and leadership professional with over 3 years of experience in high-pressure, fast-paced service and sales environments. Highly skilled in hitting and exceeding KPIs, managing diverse teams, and maintaining strong executive-level communication. Recognized by upper management as a trusted leader and go-to problem solver, with a proven track record of driving results, mentoring talent, and presenting the business professionally to internal and external stakeholders. A quick learner, kind yet firm manager, and next-in-line candidate for District Manager roles.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Training Site Manager

Take 5 Car Wash
Grand Prairie, Texas
05.2023 - Current
  • Led top-performing location in the district; consistently exceeded KPIs in several different quarters in addition to sales targets.
  • Recognized by the District Manager as a key leader and go-to person for cross-site assistance and pilot initiatives.
  • Trained and mentored over 25 new managers and team leads across the region; trained and grew two different assistants into full-time site managers.
  • Maintained full control of inventory, compliance, staffing, and executive reporting. In addition to working with 3rd party vendors to ensure overall site success.
  • Known for professional presentation, strategic thinking, and business-minded decisions.

Receptionist / Cashier

Ford
Grand Prairie, Texas
12.2022 - 04.2023
  • Assisted with receptionist duties, cashier operations, and advisor support.
  • Gained exposure to fast-paced service environments and client interaction.

Preschool Teacher

Crème de la Crème
05.2022 - 12.2022
  • Led classroom of 2-year-olds; supported teachers across other levels and housekeeping team.

Assistant Manager

Alpine Wash
01.2021 - 06.2021
  • Managed team schedules, staff development, and customer damage claims.

Team Leader

Chick-fil-A
04.2018 - 10.2020
  • Oversaw daily operations and managed customer experience and employee performance.

Education

Bachelor of Science - Christian Ministry And Spiritual Formation

Abilene Christian University
Abilene, TX
05.2001 -

Skills

  • Multi-Site Operations

  • Sales Strategy

  • Leadership Development

  • Onboarding

  • KPI Achievement

  • Staff Performance Coaching

  • Executive Communication

  • Business Presentation

  • Customer Retention

  • Upselling

  • Conflict Resolution

  • Compliance

Certification

CPR Certified

Personal Information

Work Permit: Authorized to work in the U.S.

Cover Letter

I’m excited to express my interest in leadership roles within your organization. With over three years of experience leading high-performing teams in fast-paced, sales-driven environments, I bring a consistent track record of exceeding KPIs, training future leaders, and presenting the business with professionalism and excellence. Currently serving as a Certified Training Site Manager at Take 5 Car Wash, I’ve built a reputation for operational excellence, strong team development, and exceptional communication. My District Manager regularly relies on me as his go-to person for high-level initiatives, operational support, and mentoring. I’ve not only led one of the top-performing sites in our district but have also been identified as the next in line for District Manager. What sets me apart is my ability to thrive under pressure, resolve challenges with kindness and clarity, and drive sustainable business outcomes through effective leadership and relationship-building. I’m passionate about helping teams grow and ensuring every aspect of the operation runs smoothly and strategically. I would be honored to bring my leadership skills, business acumen, and high-energy work ethic to your team. Thank you for considering my application. I welcome the opportunity to speak further about how I can contribute to your success., Sincerely, Erin Rivera

Accomplishments

Recieved Award in 2025 from a Regional Manager in the Florida region for 25 passes sold when flown out to assist in the grand opening of a greenfield site.

Also recieved the executive award from the president and vice president of take 5 car wash in 2024 for being a positive force within the company and hitting all points in the presentation of my business

In 2023 Recieved award from our marketing director for KPI status showing 13% growth from p10 at 30% to p11 at 43% and p12 on pace for 55% of which was achieved.

Timeline

Certified Training Site Manager

Take 5 Car Wash
05.2023 - Current

Receptionist / Cashier

Ford
12.2022 - 04.2023

Preschool Teacher

Crème de la Crème
05.2022 - 12.2022

Assistant Manager

Alpine Wash
01.2021 - 06.2021

Team Leader

Chick-fil-A
04.2018 - 10.2020

Bachelor of Science - Christian Ministry And Spiritual Formation

Abilene Christian University
05.2001 -
Erin RiveraCertified Training Site Manager
Resume profile built at Zety.com