Jalen Jackson
Port Republic,MD
Summary
I would consider myself a skilled multitasker with good teamwork, problem-solving and organizational skills. Willing to take on any task to help my team. As a reliable and dedicated team player with hardworking and a resourceful approach. I am a motivated individual with a very strong work ethic and enjoy working independently.
Overview
2
2
years of professional experience
Work History
Team Member
Popeyes® Louisana Kitchen
09.2023 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Expo Runner
Calvert Crabs
03.2023 - 08.2023
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
- Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
- Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Served food at proper temperature to meet safety standards.
- Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Communicated food orders to chefs to execute priorities and special requests.
- Delivered food orders from kitchen to customers' tables.
- Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
Crew Member
McDonald's
10.2022 - 01.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Huntingtown High School
Huntingtown, MD06.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Clear Communication
- Cash Handling
- Following Instructions
- Cleaning
- Flexible Schedule
- Leadership Qualities
- Money Handling
- Decision-making capabilities
- Computer Skills
- Safety understanding
- Heavy Lifting
- Creativity and Innovation
- Organizing Work Stations
- Product Knowledge
- Order Preparation
- Complaint resolution
Languages
Spanish
Limited Working
Timeline
Team Member
Popeyes® Louisana Kitchen
09.2023 - 05.2024
Expo Runner
Calvert Crabs
03.2023 - 08.2023
Crew Member
McDonald's
10.2022 - 01.2023
Huntingtown High School