Jalen Jones
Tuskegee,AL
Summary
Dedicated professional with extensive experience in transportation and logistics, demonstrating strong decision-making and time management skills. Proven ability to enhance delivery operations and achieve high customer satisfaction levels through effective communication. Consistently meets deadlines while optimizing processes for efficiency and reliability.
Overview
7
7
years of professional experience
Work History
Owner/Operator Truck Driver
Euphoria Transit LLC
Tuskegee, AL
04.2023 - Current
- Operate 26ft box trucks and cargo vans
- Delivers exceptional customer service during deliveries and pickups, fostering customer loyalty and satisfaction.
- Maintain accurate logs of driving hours and vehicle maintenance records.
- Communicate with dispatch to coordinate route changes and updates.
- Manage delivery schedules to ensure timely arrivals at destinations.
- Inspect vehicles before and after trips for safety compliance.
- Adhere to all local traffic laws and regulations during operations.
- Develop positive relationships with customers by providing excellent customer service.
- Maintain comprehensive log book of working hours, distance traveled, fuel consumption, and trip issues to ensure compliance and operational efficiency.
- Load cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
- Conduct daily DOT pre-trip inspections, enhancing vehicle safety and minimizing delivery delays.
Automotive Service Advisor
Toyota of Montgomery
Montgomery, AL
03.2025 - 04.2026
- Greeted customers, identified their needs and provided advice on automotive services.
- Assisted customers with vehicle service inquiries and appointment scheduling efficiently.
- Explained maintenance procedures and service recommendations to clients clearly.
- Resolved customer concerns and issues promptly and professionally.
- Provided detailed estimates for repair costs according to service guidelines.
- Collaborated with technicians to ensure accurate and timely vehicle repairs.
- Educated customers about warranty coverage and service plans available.
- Coordinated follow-up communications to enhance customer satisfaction levels.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
Warehouse Forklift Operator
Hyundai Glovis
Montgomery, AL
08.2019 - 03.2024
- Operated forklifts to transport materials within warehouse efficiently.
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Loaded and unloaded shipments, ensuring proper placement and organization.
- Collaborated with team members to enhance workflow and minimize delays in warehouse operations.
- Processed orders by picking products from shelves within the warehouse.
- Unloaded incoming supplies and placed them into designated storage areas.
- Prepared items for shipment by boxing and labeling to ensure readiness for timely delivery.
- Followed standard operating procedures to safely stack and store materials in the warehouse.
- Conducted regular inspections of equipment for safety compliance.
- Monitored stock levels and promptly reported discrepancies to ensure accurate inventory management.
- Utilized radio frequency scanners for tracking material movement throughout the warehouse.
- Operated manual pallet jacks to move material around the warehouse.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
Education
Criminal Justice
Alabama State University
Montgomery, ALSkills
- Supervisory
- Team Leadership
- Safety compliance and DOT regulations
- Cargo loading and freight handling
- Log maintenance and record keeping
- Customer relationship management
- Effective communication and customer service
- Time management
- Decision-making
- Conflict resolution
- Basic computer literacy
Timeline
Automotive Service Advisor
Toyota of Montgomery
03.2025 - 04.2026
Owner/Operator Truck Driver
Euphoria Transit LLC
04.2023 - Current
Warehouse Forklift Operator
Hyundai Glovis
08.2019 - 03.2024
Criminal Justice
Alabama State University