Jalen Kershaw
Columbia,SC
Summary
Dynamic leader with proven expertise in team leadership and customer service, honed at Cookout Restaurant. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and communication skills. Achieved notable sales growth through effective training and leadership. Skilled in cash handling and maintaining high-pressure composure, ready to drive success in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Cookout Restaurant
05.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Receptionist
James E Clybrurn Golf Center
06.2018 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
Education
General Studies
C. A. Johnson High School
Columbia, SC05.2022
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer Service
- Multitasking
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
Certification
-Osha 10
Timeline
Shift Leader
Cookout Restaurant
05.2019 - Current
Receptionist
James E Clybrurn Golf Center
06.2018 - 06.2018
General Studies
C. A. Johnson High School