Jalen Lemon
Baltimore,MD
Summary
I am a versatile professional with a solid background in varied work experiences, demonstrating a proven ability to adapt my skills for success in IT. I bring exceptional strong problem-solving, leadership, teamwork, and decision-making capabilities. I am eager to channel my determination into a new industry and am dedicated to utilizing my unique insights and past experiences to contribute to success in the IT industry.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Southwest Airlines
03.2022 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 7 daily flights.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
Digital Shopper
Walmart
12.2021 - 03.2023
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Delivered excellent customer service by addressing inquiries, resolving concerns, and assisting with order pickups.
- Monitored and reported stock levels, ensuring accurate inventory records and efficient restocking of items.
- Worked closely with team members and management to meet strict order deadlines.
Food Service Supervisor
SSA at The Maryland Zoo
08.2018 - 09.2021
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Managed balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Supervised training of more than twelve team members.
Education
Cyber Security
Year Up United
Baltimore, MD07-2025
Security+
PerScholas
01-2025
Skills
- Problem-solving
- Team-Oriented
- Disciplined
- IT troubleshooting
- Customer support
- Multitasking Abilities
- Decision-making
- Goal setting
Technical Skills
- MS Apps
- Google Workspace
- Windows OS
- Hardware Troubleshooting
- IT service
- Network Configuration
- Network Protocols
Timeline
Ramp Agent
Southwest Airlines
03.2022 - Current
Digital Shopper
Walmart
12.2021 - 03.2023
Food Service Supervisor
SSA at The Maryland Zoo
08.2018 - 09.2021
Cyber Security
Year Up United
Security+
PerScholas