JALEN LEWIS
Brooklyn,US
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ACS Intern
NYC Administration for Children's Services, ACS
06.2024 - 08.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Sales Associate
Ithaca Towers Marketplace
02.2021 - 12.2023
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Confer with other staff to help plan establishments' menus
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Assist with preparing and serving food and beverages
Prep Worker
Sweetgreen
05.2022 - 08.2022
- Recommended products to customers
- Instruct sales staff in color coordination of clothing racks or counter displays
- Collaborate with others to obtain products or other display items
- Estimate cost of repair or alteration of merchandise
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Help customers try on or fit merchandise
Customer Service Representative
Macy's
06.2021 - 09.2021
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
Classroom Assistant
Queens Pointe Preschool
07.2019 - 08.2019
- Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Help children with homework and school work
Media Lab Assistant
Hamilton Fish Park
07.2018 - 08.2018
- Provide technical support during software installation or configuration
- Maintain computers in classrooms and laboratories and assist students with hardware and software use
- Inspect and test electrical or electronic systems to locate and diagnose malfunctions, using visual inspections and testing instruments such as oscilloscopes and voltmeters
- Participate in the planning and execution of fundraising activities
Education
Bachelor of Arts - Cinematography, Photography, And Visual Arts
Ithaca College
Ithaca, NY05.2024
Skills
- Project Management
- Adobe Premiere Pro
- Broadcasting
- Communication
- Multitasking
- Data Management
- Team Collaboration
Accomplishments
- Editor & Independent Film Producer
- Photography Editing - Adobe Photoshop
- Film Editing - Adobe Premiere Pro
- Avid Pro
- Uncommon Broadcasting Club - Video Editor
- Uncommon Photography Editing Club - Photographer
Certification
- ServSafe Food Handler's Certification
Timeline
ACS Intern
NYC Administration for Children's Services, ACS
06.2024 - 08.2024
Prep Worker
Sweetgreen
05.2022 - 08.2022
Customer Service Representative
Macy's
06.2021 - 09.2021
Sales Associate
Ithaca Towers Marketplace
02.2021 - 12.2023
Classroom Assistant
Queens Pointe Preschool
07.2019 - 08.2019
Media Lab Assistant
Hamilton Fish Park
07.2018 - 08.2018
Bachelor of Arts - Cinematography, Photography, And Visual Arts
Ithaca College
- ServSafe Food Handler's Certification
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