Summary
Overview
Work History
Education
Skills
Timeline

Jalen A. McClain

Jacksonville,FL

Summary

Experienced and skilled in freight brokerage, bringing a strong background in optimizing logistics solutions and cultivating lasting client relationships. Proven track record of successfully managing complex freight operations, ensuring prompt deliveries and exceeding customer expectations. Expertise in negotiation and problem-solving has allowed for streamlined supply chain processes and effective meeting of unique client needs.

Overview

9
9
years of professional experience

Work History

Freight Broker

The AGL Group
04.2023 - Current
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Increased client satisfaction by efficiently managing and resolving freight-related issues.
  • Coordinated shipments, ensuring seamless transportation from origin to destination points.
  • Streamlined operations for improved delivery times through effective communication with carriers and clients.
  • Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
  • Maximized profitability by effectively balancing cargo capacity utilization among various modes of transport.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Created customized sales presentations for prospective clients, highlighting the value of our services and solutions.
  • Negotiated favorable contracts with carriers and vendors, securing better rates for clients.
  • Participated in industry conferences and networking events to stay informed on latest trends and expand professional network.
  • Managed a diverse portfolio of accounts, addressing unique logistical challenges across various industries.
  • Utilized CRM software to track client interactions, maintain up-to-date information, and support effective follow-up strategies for maximum results.
  • Established long-term partnerships with key accounts, ensuring consistent revenue generation and growth opportunities.
  • Provided ongoing support to clients by addressing concerns and resolving issues promptly, maintaining high levels of customer satisfaction.

Freight Broker

Eagle Transportation Logistics
01.2022 - 04.2023
  • Negotiate freight rates, and sell transportation services to established carriers nationwide for a leading transportation company
  • Prepare, present, and close quotes/bids with carriers
  • Freight Scheduling: Post loads daily to high-volume internet load boards to increase load visibility and opportunities carriers nationwide
  • Identify prime carriers and coordinate reliable scheduling to achieve high-quality satisfaction for carriers and customers
  • Adept with Aljex CRM and TMS systems, multiple inventory database system
  • Prepared bills, invoices and all other necessary documentation for all transported freight

Senior Guest Advisor

GameStop
12.2019 - 07.2021
  • Increased repeat business through exceptional customer service and attention to detail in all interactions.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Indoor & Outdoor Recreation Aide

Fitness Center Sheppard AFB
12.2016 - 07.2021
  • Maintain indoor/outdoor facilities
  • Monitor CCTV, ensured the bldgs are secured and checked ID’s of people coming in
  • Assist customers with proper usage, function, and features regarding equipment and facility
  • Manage weekly checks to ensure facility inspections are passed
  • Assist fitness instructors prepare for lessons
  • Worked with tools to fix equipment
  • Keeps records of tools on hand, and inspects tools for wear and tear
  • Help with race events/lifting competition
  • Performing duties associated with developing and implementation of base intramural and vanity sports
  • Helped with budget for varsity programs

Sales Associate

Champs Sporting Goods
06.2016 - 12.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Summer Hire Logistics

366 TRS, Sheppard AFB
06.2016 - 09.2016
  • Lifted light to medium weight packages, materials, and tools
  • Utilized hand truck to move heavy equipment for airplanes
  • Maintained a clean work environment
  • Served as adjunct to the military instructor
  • Helped the instructor with demonstrating proper procedure when working in the shop

Education

No Degree - Supply Chain Management

Vernon College, Wichita Falls, TX

Skills

  • CRM proficiency
  • Freight forwarding
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer engagement
  • Shipment tracking
  • Data entry
  • Transportation regulations
  • Teamwork and collaboration
  • Decision-making

Timeline

Freight Broker - The AGL Group
04.2023 - Current
Freight Broker - Eagle Transportation Logistics
01.2022 - 04.2023
Senior Guest Advisor - GameStop
12.2019 - 07.2021
Indoor & Outdoor Recreation Aide - Fitness Center Sheppard AFB
12.2016 - 07.2021
Sales Associate - Champs Sporting Goods
06.2016 - 12.2019
Summer Hire Logistics - 366 TRS, Sheppard AFB
06.2016 - 09.2016
Vernon College - No Degree, Supply Chain Management

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Jalen A. McClain