Jalen Mckinnon
Daytona Beach
Summary
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Accomplished professional with a strong background at Jimmy Hula's, known for outstanding customer service and effective teamwork. Proven ability to elevate dining experiences and resolve issues promptly, resulting in enhanced team dynamics and customer satisfaction. Proficient in cash handling and upholding high sanitation standards, ensuring a positive and safe dining environment. Expertise in customer service, sales techniques, and product knowledge, using persuasive communication to engage customers and suggest products. Consistently maintains organized inventory and supports team objectives. Experienced in retail sales, with a focus on product placement, merchandising, inventory management, and shipment processing.
Overview
3
3
years of professional experience
Work History
Lead Busser
Jimmy Hula's
07.2022 - 10.2023
- Trained new bussers on restaurant procedures, standards, and building a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for excellent dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers' concerns swiftly to maintain the flow of service within the establishment.
Cashier Team Lead
Jimmy Hula's
07.2022 - 10.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Dishwasher
Jimmy Hula's
06.2022 - 10.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Line Cook
Jimmy Hula's
07.2022 - 10.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Line Cook
Cold Stone
10.2023 - 03.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Lead Busser
Bonefish Grill Restaurants
02.2024 - 08.2024
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Take-Out Server
Bonefish Grill Restaurants
02.2024 - 08.2024
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
Retail Sales Associate
Pacsun
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FL05.2023
Associate Of Arts - Sports Management
Hillsborough Community College
Tampa, FLSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Communication
Timeline
Retail Sales Associate
Pacsun
08.2024 - Current
Lead Busser
Bonefish Grill Restaurants
02.2024 - 08.2024
Take-Out Server
Bonefish Grill Restaurants
02.2024 - 08.2024
Line Cook
Cold Stone
10.2023 - 03.2024
Lead Busser
Jimmy Hula's
07.2022 - 10.2023
Cashier Team Lead
Jimmy Hula's
07.2022 - 10.2023
Line Cook
Jimmy Hula's
07.2022 - 10.2023
Dishwasher
Jimmy Hula's
06.2022 - 10.2023
High School Diploma -
New Smyrna Beach High School
Associate Of Arts - Sports Management
Hillsborough Community College