JALEN MCMILLAN
Houston,TX
Summary
Motivated and dedicated Entry-Level Business Management Professional with a strong passion for creating efficiency at all levels of management. Skilled in critical analysis and developing comprehensive reports for management. Thrives in collaborative team environments. Specializes in operations management with a proven track record of success. Utilizes strategic planning and problem-solving to ensure seamless operations. Possesses a strong understanding of team leadership and process optimization. Currently seeking a challenging role to utilize skills and provide opportunities for professional development.
Overview
12
12
years of professional experience
Work History
Operations Support Manager
Aldi Distribution Center
04.2024 - 10.2024
- Directed team onboarding and development, setting clear objectives and expectations while ensuring accountability among team members.
- Mentored the team to enhance accuracy and efficiency in inbound processes, addressing knowledge and skill gaps through targeted training and hands-on experiences.
- Supervised Shipping, Receiving, and Warehousing operations for products, managing a daily inbound team of over 20 members.
- Executed new initiatives and process modifications by proficiently training team members; collaborated with Executive Team Leaders to identify root causes and resolve store issues.
- Advocated for process improvements and best practices to increase store profitability.
- Coordinated employee schedules, optimizing staffing levels to meet fluctuating workload demands without compromising service quality or efficiency.
- Implemented quality control measures, maintaining high standards across all operations functions.
- Monitored performance metrics, identifying areas for improvement and driving continuous process enhancements.
Inbound Operations Team Leader
Target Corporation
01.2020 - 12.2023
- Led team onboarding and learning, establishing clear goals and expectations and holding team members accountable
- Coached the team to ensure accuracy and efficiency in all inbound processes, closing knowledge and skill gaps through training and experiences
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Oversaw Shipping, Receiving, and Warehousing of Products, managing a daily inbound team of 20+ members
- Produced detailed reports outlining performance against benchmarks.
- Implemented new initiatives and process changes by effectively training team members, supported Executive Team Leaders in identifying root causes and resolving store issues
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Promoted process improvements and Best Practices to boost store profitability
Leasing Agent
Westcorp Mangement Group
10.2017 - 12.2023
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
- Greeted clients, showed apartments, and prepared leases.
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments and information in computer system.
Customer Service Representative
MGM National Harbor
11.2016 - 04.2019
- Collaborated with Hotel Marketing, Sales, and Reservations teams to effectively increase occupancy rates and establish a brand experience that aligned with the Casino Hotel's mission and vision
- Orchestrated the implementation of promotional programs in coordination with Database Marketing and Brand Management departments
- Coordinated with Reservations/Front Desk teams to ensure seamless execution of promotional rates and dates
- Managed the execution of promotions in collaboration with Hotel, Casino Operations, and Guest Services departments, ensuring smooth processing of bookings and exceptional service delivery
- Provided Marketing Director with timely updates on promotional content to maintain relevance and effectiveness
- Supported initiatives for capturing alternative email addresses to expand customer reach and engagement
- Adapted to the demands of a fast-paced environment by exercising sound judgment and effectively multitasking
- Fostered a collaborative work environment that encouraged teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
- Performed various job-related duties as required for the success of the department
- Handled additional assignments as assigned by management
Front Desk Supervisor
Farefield Inn & Suites by Marriott
01.2013 - 11.2016
- Managed front desk personnel and ensured exceptional customer service
- Oversaw daily service operations for hotel rooms and executed contracts, deposits, and billing
- Conducted bookkeeping duties, such as balancing accounts and performing nightly financial audits
- Ensured that guests had an exceptional experience and acted as the face of the hotel
- Provided necessary training to staff
- Handled guest check-ins and check-outs in a professional manner
- Operated the hotel switchboard and effectively managed incoming calls from potential guests, providing detailed information
- Managed accurate accounting of all rooms and provided guests with room keys
- Booked reservations through various channels including phone, email, and in-person interactions
- Answered inquiries about the hotel's services, charges, dining facilities, sports facilities, and travel directions
- Referred guests to appropriate departments to address complaints or provide suggestions
- Computed bills, received payments, and provided guests with directions around the hotel
- Promptly contacted housekeeping and maintenance departments for reported issues
- Ensured guests understood the appropriate use of keys and were satisfied with their accommodations
- Balanced cash at the end of shifts and generated accounting reports for the next shift benefit
Education
Bachelors - Business Management
Virginia State University
Ettrick, VA01.2020
High School Diploma -
Brunswick High School
Lawrenceville, VA01.2013
Skills
- Performance Driven
- Client Centered
- Superior in Communicating both Verbally and Non-Verbally
- Patience
- Able to Resolve Issues
- Respectful of Customers, Management, and Co-Workers
- Accurate and Proficient in Time Management
- Office Technology Literate
- Sufficient in Analyzing Information
- Effective in Multi-Tasking
- Great Positive Attitude
- Team Player
- Good analytical skills
- High level of professionalism - very organized
- Networking skills
Operational efficiency
Scheduling coordination
Performance improvements
Due diligence
Program management
Languages
English
Native or Bilingual
Timeline
Operations Support Manager
Aldi Distribution Center
04.2024 - 10.2024
Inbound Operations Team Leader
Target Corporation
01.2020 - 12.2023
Leasing Agent
Westcorp Mangement Group
10.2017 - 12.2023
Customer Service Representative
MGM National Harbor
11.2016 - 04.2019
Front Desk Supervisor
Farefield Inn & Suites by Marriott
01.2013 - 11.2016
Bachelors - Business Management
Virginia State University
High School Diploma -
Brunswick High School
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