Jalen Murray
Des Plaines,IL
Summary
Resourceful professional in online commerce, known for high productivity and efficient task completion. Skilled in digital marketing strategies, e-commerce analytics, and customer relationship management. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Online Grocery Associate
Jewels Osco
Hoffman Estates, IL
12.2023 - Current
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Processed payments for orders using various payment methods.
- Researched products and pricing to ensure accuracy of orders.
- Provided customer support for technical issues related to the online ordering process.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Maintained accurate records of all orders placed through the website.
- Troubleshot any problems or errors that occurred during checkout.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Team Member
Walgreens
Des Plaines, IL
12.2022 - 10.2023
- Received, processed, and stocked merchandise in accordance with store policies.
- Maintained a clean and organized work area throughout shift.
- Created detailed reports outlining project progress and results achieved.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Monitored expiration dates on food items for freshness assurance.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Resolved customer issues promptly in a professional manner.
- Operated cash registers to process payments from customers.
- Answered phone calls regarding inquiries about products or services.
Online Grocery Associate
Mariano's
Des Plaines, IL
04.2022 - 10.2022
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Processed payments for orders using various payment methods.
- Researched products and pricing to ensure accuracy of orders.
- Enabled seamless order processing by accurately selecting and substituting items based on customer preferences.
- Ensured timely delivery of customer orders.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Provided customer support for technical issues related to the online ordering process.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Maintained accurate records of all orders placed through the website.
- Troubleshot any problems or errors that occurred during checkout.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
Education
Associate of Arts - Finance
Oakton Community College
Des Plaines, ILSkills
- Barcode scanning
- Upselling strategies
- Shelf Stocking
- POS System Operation
- Complaint resolution
- Stock replenishment
- Customer Engagement
- Online Order Processing
- Customer Service
- Sales proficiency
- Product Knowledge
- Product expertise
Affiliations
- I'm a Day Trader, and once graduated and licensed, that will be my career.
- I love all things fitness, and try at least 5 times a week to stay fit.
Languages
English
Full Professional
Accomplishments
- I've received employee of the month 2 times at previous jobs.
- I've reached a couple different personal goals in my journey with day trading the stock market.
References
References available upon request.
Timeline
Online Grocery Associate
Jewels Osco
12.2023 - Current
Team Member
Walgreens
12.2022 - 10.2023
Online Grocery Associate
Mariano's
04.2022 - 10.2022
Associate of Arts - Finance
Oakton Community College
Similar Profiles
Guadalupe LeonGuadalupe Leon
Bakery Clerk at Jewels OscoBakery Clerk at Jewels Osco
Sebastian GuzmanSebastian Guzman
Cashier at Jewels OscoCashier at Jewels Osco
Tyler martinTyler martin
Grocery Bagger at Jewels OscoGrocery Bagger at Jewels Osco
Dina NAIKPAIDina NAIKPAI
Head of Estimation Department at Administrative Office of PresidentHead of Estimation Department at Administrative Office of President
ANNA DONDAJEWSKA-JAKSINAANNA DONDAJEWSKA-JAKSINA
Student Sonographer at Swedish HospitalStudent Sonographer at Swedish Hospital