Jalen Peterkin
Engagement Specialist
Durham,NC
Summary
A results-driven and reliable professional with a proactive approach, adept at skillfully managing multifaceted priorities to drive efficient achievement of organizational objectives and goals.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Live Sports Statistics Analyst
Simplebet
Raleigh, NC
10.2023 - Current
- Monitor live sports events and continuously track player and team statistics, such as points scored, assists, rebounds, and other relevant metrics.
- Accurately record and input game statistics into specialized software and database platforms: ( Scouting Hero's, NBA Courtside, Bet365) in real-time to ensure the most up-to-date information is available.
- Analyze and evaluate individual player performances, highlighting key moments and trends that may impact the game.
- Identify and report on broader team and game trends, including momentum shifts, scoring streaks, and defensive strategies.
- Collaborate with traders and market analysts to provide timely statistical information.
- Analyze the rules and regulations of the sport being tracked to accurately interpret and record statistics.
- Resolve discrepancies or errors in data, ensuring the integrity and accuracy of the statistics.
- Operate specialized statistical tracking equipment, such as data input devices and software, to efficiently capture and record data.
- Maintain comprehensive records of game statistics, including historical data, to support post-game analysis and historical reference.
Customer Support Specialist
Under Armour
Atlanta, GA
05.2023 - Current
- Manage assessment of customer issues and analyze caller trends to identify operational areas requiring process efficiencies.
- Perform and sustain high level of customer satisfaction through implementation of innovative approaches to customize engagement and mitigate customer concerns.
- Steer large volume of customers inbound inquiries with positive attitude and high level of accuracy to ensure customer satisfaction.
- Evaluate customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participate in team meetings and training sessions to stay informed about product updates and changes.
- Analyze customer service trends to discover areas of opportunity and provide feedback to management.
- Manage all critical inter-departmental escalations to increase customer retention rates.
- Sustain customer call guidelines for service levels, handle time and productivity.
Medical Assistant
Triad Pediatrics
High Point, NC
05.2022 - 05.2023
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Supported office staff and operational requirements with administrative tasks.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Facilitated communication between patients and their families to ensure positive healthcare experience.
- Possessed expert comprehension of healthcare language and fundamentals on how health care works.
- Handled patient referral orders for 0rtho, Cardiology, ENT, Speech Therapy and more.
Assistant Track & Field Coach
Southern Durham High School
Durham, NC
03.2020 - 05.2022
- Established clear benchmarks for performance and monitored individual and team progress.
- Trained 20 athletes in proper use of equipment for safety and maximum results.
- Educated athletes on nutrition and positive life choices for better health and performance.
- Coordinated 5 special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Reviewed tapes of competition matches to assess strategies and plan counter approaches.
- Increased player strength, agility and game skills through successful practices.
- Developed team communications and information for meetings.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Event Coordinator
Obsidian Community Organization (Non-Profit)
Durham, NC
06.2020 - 01.2022
- Managed event logistics and operations.
- Coordinated schedules, event logistics planning, booking, and event promotions timelines.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Organized content for various social media platforms.
- Sponsored Food Drive, Health and Hygiene Wellness event, Back to School supplies for Southern High school and Artist Festival to promote local artist.
- Consulted with partners to determine objectives and requirements for events.
Associate Basketball Coach
Southern Durham High School
Durham, NC
10.2019 - 10.2021
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Toured 5 regions to observe junior athletes and identify potential team recruits.
- Monitored athletes during events and practice to quickly identify injuries.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Supervised academic progress of student-athletes and scheduled tutoring services when needed.
- Reviewed backgrounds and skills of potential players and coaches and initiated recruiting strategies to bring fresh talent to team.
- Developed off-season training programs such as week-long camps to maintain player proficiency and introduce new teammates.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Prepared athletes for special competitions and tournaments.
- Organized special events to promote camaraderie among teammates, families and community members.
Education
Bachelor of Science - Accounting And Finance
UNC Greensboro
Greensboro, NC 08.2021 - Current
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC 08.2013 - 12.2017
Skills
Conflict Resolution
Certification
National Federation of State High School Associations
Timeline
Live Sports Statistics Analyst
Simplebet
10.2023 - Current
Customer Support Specialist
Under Armour
05.2023 - Current
Medical Assistant
Triad Pediatrics
05.2022 - 05.2023
Bachelor of Science - Accounting And Finance
UNC Greensboro
08.2021 - Current
Event Coordinator
Obsidian Community Organization (Non-Profit)
06.2020 - 01.2022
Assistant Track & Field Coach
Southern Durham High School
03.2020 - 05.2022
Associate Basketball Coach
Southern Durham High School
10.2019 - 10.2021
Bachelor of Arts - Psychology
East Carolina University
08.2013 - 12.2017
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