Jalen Peterkin
Engagement Specialist
Durham,NC
Summary
A results-driven and reliable professional with a proactive approach, adept at skillfully managing multifaceted priorities to drive efficient achievement of organizational objectives and goals.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Live Sports Statistics Analyst
Simplebet
Raleigh, NC
10.2023 - Current
- Monitor live sports events and continuously track player and team statistics, such as points scored, assists, rebounds, and other relevant metrics.
- Accurately record and input game statistics into specialized software and database platforms: ( Scouting Hero's, NBA Courtside, Bet365) in real-time to ensure the most up-to-date information is available.
- Analyze and evaluate individual player performances, highlighting key moments and trends that may impact the game.
- Identify and report on broader team and game trends, including momentum shifts, scoring streaks, and defensive strategies.
- Collaborate with traders and market analysts to provide timely statistical information.
- Analyze the rules and regulations of the sport being tracked to accurately interpret and record statistics.
- Resolve discrepancies or errors in data, ensuring the integrity and accuracy of the statistics.
- Operate specialized statistical tracking equipment, such as data input devices and software, to efficiently capture and record data.
- Maintain comprehensive records of game statistics, including historical data, to support post-game analysis and historical reference.
Customer Support Specialist
Under Armour
Atlanta, GA
05.2023 - Current
- Manage assessment of customer issues and analyze caller trends to identify operational areas requiring process efficiencies.
- Perform and sustain high level of customer satisfaction through implementation of innovative approaches to customize engagement and mitigate customer concerns.
- Steer large volume of customers inbound inquiries with positive attitude and high level of accuracy to ensure customer satisfaction.
- Evaluate customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participate in team meetings and training sessions to stay informed about product updates and changes.
- Analyze customer service trends to discover areas of opportunity and provide feedback to management.
- Manage all critical inter-departmental escalations to increase customer retention rates.
- Sustain customer call guidelines for service levels, handle time and productivity.
Medical Assistant
Triad Pediatrics
High Point, NC
05.2022 - 05.2023
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Supported office staff and operational requirements with administrative tasks.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Facilitated communication between patients and their families to ensure positive healthcare experience.
- Possessed expert comprehension of healthcare language and fundamentals on how health care works.
- Handled patient referral orders for 0rtho, Cardiology, ENT, Speech Therapy and more.
Assistant Track & Field Coach
Southern Durham High School
Durham, NC
03.2020 - 05.2022
- Established clear benchmarks for performance and monitored individual and team progress.
- Trained 20 athletes in proper use of equipment for safety and maximum results.
- Educated athletes on nutrition and positive life choices for better health and performance.
- Coordinated 5 special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Reviewed tapes of competition matches to assess strategies and plan counter approaches.
- Increased player strength, agility and game skills through successful practices.
- Developed team communications and information for meetings.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Event Coordinator
Obsidian Community Organization (Non-Profit)
Durham, NC
06.2020 - 01.2022
- Managed event logistics and operations.
- Coordinated schedules, event logistics planning, booking, and event promotions timelines.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Organized content for various social media platforms.
- Sponsored Food Drive, Health and Hygiene Wellness event, Back to School supplies for Southern High school and Artist Festival to promote local artist.
- Consulted with partners to determine objectives and requirements for events.
Associate Basketball Coach
Southern Durham High School
Durham, NC
10.2019 - 10.2021
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Toured 5 regions to observe junior athletes and identify potential team recruits.
- Monitored athletes during events and practice to quickly identify injuries.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Supervised academic progress of student-athletes and scheduled tutoring services when needed.
- Reviewed backgrounds and skills of potential players and coaches and initiated recruiting strategies to bring fresh talent to team.
- Developed off-season training programs such as week-long camps to maintain player proficiency and introduce new teammates.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Prepared athletes for special competitions and tournaments.
- Organized special events to promote camaraderie among teammates, families and community members.
Education
Bachelor of Science - Accounting And Finance
UNC Greensboro
Greensboro, NC 08.2021 - Current
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC 08.2013 - 12.2017
Skills
Conflict Resolution
People Centric Focus
Analytical Thinking
Collaborative
Strategic planning
Verbal and written communication
Performance improvements
Certification
National Federation of State High School Associations
Timeline
Live Sports Statistics Analyst
Simplebet
10.2023 - Current
Customer Support Specialist
Under Armour
05.2023 - Current
Medical Assistant
Triad Pediatrics
05.2022 - 05.2023
Bachelor of Science - Accounting And Finance
UNC Greensboro
08.2021 - Current
Event Coordinator
Obsidian Community Organization (Non-Profit)
06.2020 - 01.2022
Assistant Track & Field Coach
Southern Durham High School
03.2020 - 05.2022
Associate Basketball Coach
Southern Durham High School
10.2019 - 10.2021
Bachelor of Arts - Psychology
East Carolina University
08.2013 - 12.2017