Jalen Porcha
Hoffman Estates,Illinois
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote positions. Ready and ambitious to help achieve company goals.
Overview
7
7
years of professional experience
Work History
Team Member
Oberweis Ice Cream And Dairy Store
07.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- I was also awarded "Employee of the month" for September.
Shift Supervisor
Chick-fil-A
10.2019 - 12.2022
- I would make sure all staff breaks were handed out in a timely and efficient manner.
- I trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- I made sure the cleaning checklists would get completed throughout the shift efficiently.
- I would also count registers and close them for the day. Which helped improve my skills in money handling and attention to detail.
Teacher's Assistant
The Chapel (Church)
09.2017 - 04.2018
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- I would sometimes teach or lead the classes as well.
- This helped me at an early age to be more responsible of not just myself, but others as well. Also, it taught me great leadership skills that I still have to this day.
Education
GED -
Homeschooled
Online12.2021
Skills
- Calculations and Measurements
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Typing
- Problem-Solving
- Flexible Schedule
- Attention to Detail
- Time Management
- Multitasking
Timeline
Team Member
Oberweis Ice Cream And Dairy Store
07.2023 - Current
Shift Supervisor
Chick-fil-A
10.2019 - 12.2022
Teacher's Assistant
The Chapel (Church)
09.2017 - 04.2018
GED -
Homeschooled
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