Jalen Riggins
Tuscaloosa,AL
Summary
Dynamic professional with a strong background in customer service excellence at Grainger Industrial Supply. Proven ability to resolve issues and train teams effectively. Skilled in quality assessment and relationship development, fostering collaboration and enhancing operational efficiency. Dependable and adaptable, committed to achieving team goals and delivering exceptional results.
Overview
4
4
years of professional experience
Work History
Package Handler
FedEx:Ground
03.2022 - Current
- Followed verbal and written instructions to efficiently move and ship products, ensuring operational excellence.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alerted supervisors and coworkers of hazards and issues for quick resolutions.
On Site Service Representative
Grainger Industrial Supply
Birmingham, AL
07.2023 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Collaborated with team members to ensure efficient product delivery and service execution.
- Trained new staff on operational procedures and best practices, fostering a collaborative environment.
Volunteer Assistant Coach
Paul W. Bryant High School
Cottondale, AL
04.2022 - Current
- Collaborated with the head coach on game strategies and player evaluations to enhance team performance.
- Assisted in developing practice plans to improve athletes' skills and confidence.
- Developed strong relationships with players to assist in achieving their goals.
Education
Associate Of General Studies - General Studies
Shelton State Community College
Tuscaloosa, AL05.2023
High School Diploma -
Paul W Bryant High School
Cottondale, AL05.2020
North River Christian Academy
Tuscaloosa, ALSkills
- Customer service excellence
- Problem resolution
- Flexibility and adaptability
- Quality assessment and assurance
- Active listening
- Team training and motivation
- Dependable and responsible
- Relationship development
- Cash handling
Job Experience
I have only had two jobs prior to applying for this position.
I was a FedEx Ground employee and my position was package handling. I was an employee for FedEx for nearly two years!
My job that I am currently employed at is Grainger. I am an On Site Service Representative, and I have been employed with Grainger for almost three years!
I have also been a part time assistant coach for Paul W Bryant High School for the last five years!
Timeline
On Site Service Representative
Grainger Industrial Supply
07.2023 - Current
Volunteer Assistant Coach
Paul W. Bryant High School
04.2022 - Current
Package Handler
FedEx:Ground
03.2022 - Current
Associate Of General Studies - General Studies
Shelton State Community College
High School Diploma -
Paul W Bryant High School
North River Christian Academy