Janiece Jackson
Jesup,GA
Summary
Dynamic professional with experience at FedEx, excelling in team collaboration and warehouse safety. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in heavy lifting and data management, consistently achieving productivity goals while maintaining a safe and organized work environment. Passionate about delivering exceptional service and fostering positive relationships.
Overview
9
9
years of professional experience
Work History
Package Handler
FedEx
09.2025 - 11.2025
- Operated material handling equipment to transport packages efficiently.
- Sorted and organized packages for timely dispatch based on delivery routes.
- Maintained cleanliness and safety standards within the work area.
- Collaborated with team members to meet daily productivity goals.
Childcare Educator
Trinity Academy
03.2023 - 02.2024
- Developed engaging lesson plans to promote child development and learning.
- Implemented age-appropriate activities fostering creativity and social skills.
- Monitored children's progress, providing feedback to parents on developmental milestones.
- Maintained a safe and welcoming environment for all children in care.
Assistant Manager
Popeye's Restaurants
09.2019 - 2022
- Supervised daily operations, ensuring adherence to food safety and hygiene standards.
- Trained and mentored staff on customer service techniques and operational procedures.
- Implemented inventory management strategies to reduce waste and optimize supply levels.
- Coordinated scheduling to maximize staff efficiency during peak hours and events.
- computer work as well
Customer Support Representative
Ground up Motors
05.2018 - 06.2020
- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Assisted customers with product selection and provided detailed information on features and benefits.
- Documented customer interactions accurately in CRM, maintaining up-to-date records for follow-up actions.
- Collaborated with team members to streamline support processes, enhancing overall service efficiency.
- Conducted follow-ups to ensure resolution of outstanding issues, fostering positive customer relationships.
CNA Student
Rehabilitation Addiction Center
02.2017 - 09.2018
- Assisted patients with daily living activities, ensuring comfort and safety during rehabilitation.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient progress and care provided in electronic health records accurately.
- Supported therapeutic activities by encouraging participation and maintaining a positive environment.
Education
High School Diploma -
Costal Pines Tech
Jesup, GA05-2018
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Patience and empathy
- Hygiene practices
- Early childhood education
- Age-appropriate activities
- Customer success management
- Complaint handling
- Report generation
- Data management
- Customer service excellence
- Social media
- Customer focus
- Active listening
- Data entry
- Critical thinking
- Customer service
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Supervised groups of up to [Number] children from three months to [Number] years of age.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Languages
English
Full Professional
Timeline
Package Handler
FedEx
09.2025 - 11.2025
Childcare Educator
Trinity Academy
03.2023 - 02.2024
Assistant Manager
Popeye's Restaurants
09.2019 - 2022
Customer Support Representative
Ground up Motors
05.2018 - 06.2020
CNA Student
Rehabilitation Addiction Center
02.2017 - 09.2018
High School Diploma -
Costal Pines Tech