Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalen Sanchez

Denver

Summary

Motivated and organized professional with experience in operations, customer support, and digital communication, paired with a dynamic background in digital content creation. Skilled in video storytelling, social engagement, and platform-native content, with a proven ability to turn ideas into compelling long-form and short-form narratives tailored for diverse audiences. Known for strong attention to detail, clear communication, and the ability to manage multiple tasks under pressure while collaborating effectively in fast-moving environments. Passionate about sports and youth development, and driven by curiosity and data-informed creativity to deliver impactful content, support smooth operations, and foster meaningful connection and growth across every project.

Overview

5
5
years of professional experience

Work History

Customer Support Technician

ESPEC North America
01.2024 - Current
  • Produce written content including support documentation, FAQs, and instructional material for clients—simplifying complex information into clear, engaging formats.
  • Communicate with customers through email, phone, and in-person to deliver high-quality service and problem resolution.
  • Collaborate with internal teams to coordinate schedules, support projects, and maintain workflow efficiency.
  • Manage sensitive information with professionalism and confidentiality.

Sales Representative / Store Manager

T-Mobile
12.2022 - 01.2024
  • Led team communication, daily operations, and staff coordination in a fast-paced environment.
  • Delivered tech-forward customer support, explaining device features, media functions, and emerging mobile platform tools.
  • Maintained accurate reporting, inventory management, and conflict resolution while upholding company standards.
  • Built strong customer relationships through personable communication and product education.

Content Creator & Digital Storyteller

Independent / Freelance
01.2021 - Current
  • Create short-form and vertical video content for TikTok, Instagram Reels, and YouTube Shorts, including sports commentary, trends, player discussions, lifestyle content, and humorous storytelling.
  • Edit videos using CapCut, and Adobe Creative Cloud to optimize pacing, hooks, and platform-specific formats.
  • Analyze analytics to understand audience behavior, retention, and trends to improve content performance.
  • Collaborate with local artists and athletes for content projects, photoshoots, and media efforts.

Education

Bachelor of Arts - Entrepreneurship

MSU Denver
Denver, CO
12-2024

Associate of Arts - Business Administration

Otero Junior College
01.2018

Skills

  • Adobe Creative Cloud (Adobe, Lightroom, Photoshop)
  • CapCut, TikTok/IG native editors, YouTube Studio
  • Social Platforms — YouTube, TikTok, Shorts, Instagram, X, Snapchat, Facebook, Threads
  • Technical support
  • Service calls
  • Platform-native creativity
  • Team collaboration independent workflow
  • Multitasking, professionalism, adaptability

Timeline

Customer Support Technician

ESPEC North America
01.2024 - Current

Sales Representative / Store Manager

T-Mobile
12.2022 - 01.2024

Content Creator & Digital Storyteller

Independent / Freelance
01.2021 - Current

Associate of Arts - Business Administration

Otero Junior College

Bachelor of Arts - Entrepreneurship

MSU Denver
Jalen Sanchez