Jalen Seymour
Indiana,PA
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Motivated to maintain customer satisfaction and contribute to company success. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Known for having great organizational skills. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Lead Customer Service Representative
Creps United Publications
Indiana, Pa
01.2025 - Current
- Complete requests from customers and sales representatives
- Support assigned customers and their accounts
- Manage all account/ad data for assigned accounts
- Process data for advertisements using exclusive software as well as 3rd party software
- Maintain a schedule in regards to future ads, production and client review/approval
- Resolving conflicts that may arise between customer requirements and the production schedule or paper availability
- Keeping sales reps and the customer informed of any issues
- Proofreading advertisement data
- Ensuring all job specifications are documented and achieved prior to print
- Communicating the accurate specifications of ad product and versioning as specified by the customer
- Maintain specified workflow in accordance with production standards and requirements
- Provide support and information to creative, production and prepress departments
- Assigning tasks, setting deadlines, and delegating work effectively to ensure efficient workflow and project completion.
- Facilitating clear and open communication within the team, ensuring that information flows effectively and that everyone is informed about goals, progress, and any issues.
- Identifying and resolving any issues or conflicts that arise within the team, fostering a positive and collaborative environment.
- Trained new team members on company policies and customer service procedures.
Layout Designer
Creps United Publications
Indiana, Pa
12.2019 - 12.2024
- Design and Layout Creation: Developing layouts for a variety of materials like advertisements, and Grocery Circulars.
- Visual Element Arrangement: Balancing and arranging text, images, and other graphic elements to create a cohesive and engaging design.
- Software Proficiency: Utilizing design software such as Adobe Photoshop, InDesign, and Illustrator to execute designs.
- Collaboration: Working with other professionals like graphic designers, customer service representative and printers ensure design consistency and project success. .
- Participated in brainstorming sessions to generate innovative design ideas.
- Edited images, graphics, and text content to improve layout compositions.
- Organized digital assets for easy access by other team members.
- Quality Assurance: Proofreading and reviewing layouts to ensure accuracy and adherence to brand guidelines.
- Project Management: Managing multiple projects and meeting deadlines.
- Collaborated with team members to refine design concepts and presentations.
- Assisted in preparing files for print production and digital distribution.
Graphic Design Intern
Altoona Mirror
Altoona, Pennsylvania
07.2019 - 10.2019
- Designed marketing materials using Adobe Creative Suite for various campaigns.
- Collaborated with team members to develop innovative visual concepts and designs.
- Updated existing graphic designs according to changes requested by clients or stakeholders.
- Assisted in developing creative concepts that met client objectives while adhering to brand guidelines.
- Formatted text and graphics for blog posts, newsletters and other materials.
- Maintained a detailed log of all projects completed along with their respective timelines.
- Assisted in designing and updating marketing materials, including brochures, flyers, and social media graphics.
- Engaged in continuous learning to enhance design skills and stay updated on industry standards.
Education
Associate of Science - Graphic Design
Pittsburgh Technical College
Oakdale, PA 10.2017 - 10.2019
Skills
- Effective communication
- Cross-department collaboration
- Multitasking and organization
- Account management
- Data management
- Adobe Creative Suite
Timeline
Lead Customer Service Representative
Creps United Publications
01.2025 - Current
Layout Designer
Creps United Publications
12.2019 - 12.2024
Graphic Design Intern
Altoona Mirror
07.2019 - 10.2019
Associate of Science - Graphic Design
Pittsburgh Technical College
10.2017 - 10.2019