Summary
Overview
Work History
Education
Skills
Interests
Podcast
Timeline
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Jalen Sultzer

Jalen Sultzer

Indianapolis,IN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Federal Student Loans industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative with 1 years of experience working with Student Loans. Trained in project and time management with extensive knowledge of Customer Service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

5
5
years of post-secondary education
3
3
years of professional experience

Work History

Customer Service Specialist

Navient Solutions
Fishers, IN
11.2020 - Current
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers on company systems, form completion, and access to services.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.

Marketing Consultant

Allen And Allen Mens Clothing
Indianapolis, IN
04.2019 - Current
  • Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with [Number] key accounts.
  • Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
  • Consulted with clients on business issues and developed innovative proposals.
  • Collaborated with leadership in creating weekly bulletins, which were sent to all employees.

Shipping and Receiving Associate

Kuehne + Nagel
Whitestown, IN
01.2019 - 08.2019
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Performed basic mathematical calculations to check weights and dimensions of shipments.

Education

High School Diploma -

Herron High School
Indianapolis, IN
08.2014 - 05.2018

Business Administration

Indiana University - Purdue University Indianapolis
Indianapolis, IN
01.2020 - Current

Skills

Report preparation

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Interests

Fashion

Public Speaking

Podcast

Our actions will sustain immortality rather than our bodies and material. With a fractured and disenfranchised culture within the black and brown community we have disown principles and teaching. The Missing Pages Podcast is my first step my due diligence to elevate my culture and community of institutionalized poverty. Poverty of language, poverty of religion or spirituality, and poverty of self. The Missing Pages Podcast gives an alternative perspective to a black man's reality in America.

Timeline

Customer Service Specialist

Navient Solutions
11.2020 - Current

Business Administration

Indiana University - Purdue University Indianapolis
01.2020 - Current

Marketing Consultant

Allen And Allen Mens Clothing
04.2019 - Current

Shipping and Receiving Associate

Kuehne + Nagel
01.2019 - 08.2019

High School Diploma -

Herron High School
08.2014 - 05.2018
Jalen Sultzer