Jalen Trapp
Laurel,MD
Summary
Dedicated professional skilled in customer service, technical troubleshooting, and data analysis. Committed to enhancing customer satisfaction and optimizing processes through innovative solutions.
Overview
1
1
year of professional experience
Work History
Kingdom Global Ame church
Kingdom Global Ministries
Beltsville, Maryland
09.2024 - 09.2025
- Resolved customer problems with knowledgeable and friendly service, promoting high satisfaction.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Oversaw inventory and supplies to ensure timely access to materials.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
Education
High School Diploma -
Old Mill Highschool
Millersville, MD06-2024
Skills
- Customer service
- Inventory management
- Process optimization
- Data analysis
- Technical troubleshooting
- Team collaboration
- Basic math
Accomplishments
Maryland Corps program alumuni
Timeline
Kingdom Global Ame church
Kingdom Global Ministries
09.2024 - 09.2025
High School Diploma -
Old Mill Highschool