Jalen Wilkins
Selma,California
Summary
Dedicated and reliable professional with over 2 years of experience in both warehouse and retail environments. Proven track record of efficiently managing inventory, handling shipping and receiving operations, and providing exceptional customer service. Adept at operating warehouse equipment, maintaining a clean and organized workspace, and ensuring safety compliance. Strong problem-solving skills and a team-oriented attitude, with a commitment to contributing to the success of the organization.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Producers Dairy Foods
Fresno, California
05.2024 - Current
- Placed bins, carts, and containers in convenient locations to assist with loading efficiency.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Counted the number of boxes or units in loading docks to confirm proper completion of work orders.
- Organized warehouse space for efficient storage of products.
- Inspected damaged goods before disposal or return to vendor.
- Investigated any reported problems regarding shipping errors or damages.
- Transported goods to designated areas within the warehouse facility.
Sales Associate
H&M Hennes & Mauritz
Fresno, California
10.2022 - 05.2024
- Organized stockroom shelves according to size, color or style.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices, and services.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, and displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate
Rue21
Selma , California
01.2021 - 09.2022
- Processed credit card transactions quickly and securely.
- Organized stockroom shelves according to size, color, or style.
- Assisted customers with product selection, sizing, and styling.
- Handled customer complaints professionally.
- Provided accurate information about products, prices, and services.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, and displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Warehouse Worker
Amazon
Fresno, California
11.2020 - 01.2021
- Assembled orders according to customer requests.
- Collaborated closely with other departments on special projects as needed.
- Inspected damaged goods before disposal or return to vendor.
- Loaded and unloaded trucks with hand trucks, pallet jacks, and forklifts.
- Transported goods to designated areas within the warehouse facility.
- Investigated any reported problems regarding shipping errors or damages.
- Inspected incoming shipments for damage or discrepancies.
- Processed returns of defective merchandise as required.
- Maintained a clean work area by sweeping, mopping, and dusting shelves.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Education
Associate of Science - Biology
Reedley College
Reedley, CA06-2021
Bachelor of Science - Kinesiology
California State University - Fresno
Fresno, CASkills
- Shipping and Receiving
- Order Preparation
- Material Handling
- Loading and unloading
- Sorting and Labeling
- Damage Reports
- Cleaning and Organizing
- Pallet Jacks
- Attention to Detail
- Heavy Lifting
- Health and Safety Regulations
- Purchase Order Review
- Self-Motivated and Disciplined
- Clear Communication
Timeline
Warehouse Worker
Producers Dairy Foods
05.2024 - Current
Sales Associate
H&M Hennes & Mauritz
10.2022 - 05.2024
Sales Associate
Rue21
01.2021 - 09.2022
Warehouse Worker
Amazon
11.2020 - 01.2021
Associate of Science - Biology
Reedley College
Bachelor of Science - Kinesiology
California State University - Fresno
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