Jalen Williams
Jacksonville,FL
Summary
Service professional with extensive experience in communication and problem-solving. Proven track record in guiding and motivating high-performing teams. Skilled in evaluating sales performance and managing staff against demanding targets. Dedicated to maintaining exceptional customer service standards with effective communication and diplomacy.
Overview
4
4
years of professional experience
Work History
Assistant Manager/Server
Strada Mia (italian steakhouse)
Syracuse, New York
08.2023 - Current
- Built strong client relationships to identify and resolve event needs, enhancing customer satisfaction.
- Coordinated scheduling and resource allocation to ensure optimal staffing during peak times, supporting seamless operations.
- Supervised daily operations to maintain efficient workflow and team coordination.
- Oversaw event budgets for expenses and vendor payments, ensuring financial accuracy and accountability.
- Implemented inventory management systems to track stock levels and reduce wastage.
- Organized team meetings to discuss project updates and address staff concerns effectively.
Server / Bartender
Olive Garden
Syracuse, USA
09.2022 - 08.2023
- Craft non-alcoholic and alcoholic beverages while ensuring customer and staff safety by following all state liquor regulations
- Obtain thorough knowledge of food and drink offerings including seasonal specials and cocktails
- Promoted customer satisfaction by actively engaging with patrons and addressing their needs. by interactive approaches and accessibility
- Maintained a clean and organized workstation to support efficient operations.
Floor
Amazon Delivery Station
East Syracuse, USA
06.2022 - 09.2022
- Loaded and unloaded trucks, ensuring timely fulfillment of hourly quotas
- Coordinated with team members and management to enhance operational effectiveness
- Sorted and labeled packages for streamlined organization in warehouse upon delivery.
Server
J.W. Marriott
Tampa, USA
09.2021 - 05.2022
- Delivered exceptional fine dining experiences through attentive service and personalized guest interactions
- Fostered customer satisfaction by building relationships with repeat customers, enhancing loyalty and return visits
- Acquired and maintained extensive menu knowledge to effectively address customer inquiries and enhance dining experiences
Education
High School Diploma -
CNS
Cicero, NY07-2021
Some College (No Degree) -
University of Tampa
Tampa, FLSkills
- Conflict mitigation
- Point of Sale (NCR)
- Customer Service
- Team Coordination
- Client engagement strategy
- Time prioritization
- Solution development
- Digital marketing
- Promotion strategy
Timeline
Assistant Manager/Server
Strada Mia (italian steakhouse)
08.2023 - Current
Server / Bartender
Olive Garden
09.2022 - 08.2023
Floor
Amazon Delivery Station
06.2022 - 09.2022
Server
J.W. Marriott
09.2021 - 05.2022
High School Diploma -
CNS
Some College (No Degree) -
University of Tampa