JaLena Leach
Raleigh,NC
Summary
Over my time working I have become a dynamic leader with proven success in staff development and financial acumen, notably at Walgreens. I am skilled in fostering customer retention and executing upselling strategies. I’ve greatly excelled in business development and effective communication, driving team performance and sales revenue growth. I balance strong leadership with floor operations expertise, ensuring operational excellence and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Team Lead Sales Associate
Walgreens
Raleigh, NC
10.2022 - Current
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
Seasonal Worker
Bath and Body Works
Garner, NC
07.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
Shift Leader
Dank Burrito
Raleigh, NC
05.2021 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Associate Of Arts - Business Administration And Management
Wake Technical Community College
Raleigh, NCSkills
- Staff Development
- Financial Acumen
- Strong leadership
- Stockroom Management
- Customer Retention
- Upselling strategies
- Business Development
- Floor operations
- Excellent Communication
Timeline
Team Lead Sales Associate
Walgreens
10.2022 - Current
Seasonal Worker
Bath and Body Works
07.2022 - 10.2022
Shift Leader
Dank Burrito
05.2021 - 10.2022
Associate Of Arts - Business Administration And Management
Wake Technical Community College