Jalene Smalley

• Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
• Maintained confidential records and files related to executive operations.
• Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
• Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
• Monitored incoming emails and responded accordingly in a timely manner.
• Assisted in organizing conferences, seminars and other events as directed by the executives.
• Managed daily invoices, reports and proposals.
• Obtained signatures for financial documents and internal and external invoices.
• Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.

• Managed a portfolio of 197 properties.
• Assisted the Property Manager and Operations Manager in day-to-day operations of the business.
• Prepared lease agreements and ensured all documentation was completed accurately.
• Collected rent payments and processed 5 & 10 day notices and evictions.
• Processed all incoming mail to include rent payments, invoices, HOA assessment notices and HOA violations.
• Answered all phone and email inquiries about lease terms and rental properties.
• Data entry into Microsoft Office programs, G Suite and Appfolio
• Processed new listings and Property Management Agreements

• Set appointments utilizing prospecting as well as ad and sign calls.
• Greeted prospects as they visited our sales office.
• Followed up with potential clients and customers through various contact methods.
• Listed new homes in MLS and other various websites. Transaction coordination to ensure timely closings.
• Kept business website apprised of new homes, communities and programs.
• Assisted clients in building and designing new homes.
• Retained close business relationships with various vendors and contractors.
• Developed and implemented office policies and procedures.
• Maintained filing system for records, correspondence and other documents.
• Kept up to date on lending programs and the real estate market to provide most comprehensive knowledge to clients.
• Participated in marketing efforts for each listing, new home and the business.

Responsibilities included but were not limited to:

• Researched properties and created listing presentations.
• Reviewed accepted listing agreements for all necessary signatures and initials.
• Input all property details into MLS.
• Maintained listing information on all platforms and executed property marketing strategies.
• Uploaded all documents into Brokers compliance system and team's pipeline.
• Coordinated property signs, lockboxes, home photography, cleaning and staging.
• Created engaging property descriptions, updated design templates for flyers, brochures and social media and edited photographs.
• Coordinated showings and collected agent feedback.
• Reviewed offers and created counter offers to send off for signatures.
• Reviewed and negotiated BINSRS
• Updated MLS and other platforms when the property status changed.
• Collaborated with escrow officers, lenders, buyers and sellers to facilitate successful closings.
• Reviewed loan documents for accuracy prior to closing.
• Maintained accurate records of all closed files according to company policy.