Jalen T. James
Sample Coordinator
Ashland,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Specimen Coordinator
Thermofisher Scientific
Richmond, VA
07.2023 - Current
- Ensures study specimens are stored at their proper temperature as determined by client.
- Used job-related software to draft and finalize written correspondence and documentation.
- Coached employees through day-to-day work and complex problems.
Registration Team Lead
GENETWORx
Glen Allen, VA
05.2022 - 04.2023
- Managed registration team consisting of 20+ employees
- Monitored staff production and maintained drop-off records for 1,000+ samples per day
- Prioritized and balanced multiple responsibilities including on-site Point of Care testing and research for missing information cases
- Provided effective sales and customer service support via E-Mail and phone.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Senior Registration Specialist
GENETWORx
Glen Allen, VA
03.2021 - 04.2022
- Work with Team Leads to ensure patient specimens are processed and sent to the molecular and clinical labs promptly
- Ensure the registration department complies with HIPAA and CAP regulations
- Maintained physical and digital personnel documentation files for 50+ employees.
Registration Specialist / Leaks and Rejections Specialist
GENETWORx
Glen Allen, VA
09.2020 - 02.2021
- Served as a data entry clerk and entered data for a daily minimum of 250 specimens received for in-house and reference laboratory testing with 98% accuracy.
- Reported compliance issues related to coding, transcription and patient confidentiality.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Completed registration paperwork, verifying accurate patient information.
Deli Service Clerk
Kroger
Mechanicsville, VA
11.2015 - 08.2020
- Clean and ensure the upkeep of slicing equipment, refrigerators, freezers, and ovens
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Practice accuracy of orders, preparing correct portion sizes to minimize and prevent product shrink.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
Master of Science - Human and Social Services, Global Social Services
Walden University
Minneapolis, MN 01.2020 - 08.2022
Bachelor of Science - Criminal Justice, Forensic Crime Scene Investigation
Virginia Commonwealth University
Richmond, VA 08.2015 - 12.2018
Skills
Communicationundefined
Timeline
Specimen Coordinator
Thermofisher Scientific
07.2023 - Current
Registration Team Lead
GENETWORx
05.2022 - 04.2023
Senior Registration Specialist
GENETWORx
03.2021 - 04.2022
Registration Specialist / Leaks and Rejections Specialist
GENETWORx
09.2020 - 02.2021
Master of Science - Human and Social Services, Global Social Services
Walden University
01.2020 - 08.2022
Deli Service Clerk
Kroger
11.2015 - 08.2020
Bachelor of Science - Criminal Justice, Forensic Crime Scene Investigation
Virginia Commonwealth University
08.2015 - 12.2018