Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaleny Durham-Griffin

Houston,TX

Summary

Dynamic professional with a proven track record at Ross Dress for Less, excelling in customer service and team collaboration. Adept at problem-solving and data analysis, I consistently enhanced customer satisfaction while maintaining a secure environment. Recognized for effectively communicating with management and assisting customers in finding specific items.

Overview

1
1
year of professional experience

Work History

SPS

Ross Dress for Less
Houston, TX
04.2025 - Current
  • Identified customer needs to optimize service delivery and satisfaction.
  • Resolved customer inquiries with expert assistance to ensure positive experiences.
  • Collaborated with colleagues to create a supportive work environment.
  • Maintained safety and security while executing daily responsibilities.
  • Verified recipes and bags to guarantee accurate quantities for purchases.
  • Ensured store tidiness by returning carts and picking up items from the floor.

SPS

Ross Dress for Less
Pearland, TX
07.2024 - 02.2025
  • Ensured maintenance of a safe and secure environment for all patrons
  • Monitored for indicators of potential fraud or theft
  • Assisted customers in narrowing searches for specific items
  • Communicated current events within the store to managers or MODs

Education

Some College (No Degree) - Electrical Engineering

HCC
Missouri City, TX

Skills

  • Team collaboration
  • Problem solving
  • Customer service
  • Computer skills
  • Time management
  • Basic math
  • Data analysis
  • Analytical and critical thinking

Languages

Chinese (Mandarin)
Limited

Timeline

SPS

Ross Dress for Less
04.2025 - Current

SPS

Ross Dress for Less
07.2024 - 02.2025

Some College (No Degree) - Electrical Engineering

HCC

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