Summary
Overview
Work History
Education
Skills
Volunteer
References
Timeline
Generic

Jalesa Solomon

Virginia Beach,Virginia

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Insulator, nd Class Insulator

Class, GSI Services
05.2023 - 10.2023
  • Flange Shields/Fabricate and installation
  • Boiler Insulation (Fabrication and Installation)
  • Fabrication – Measure, make and install Lagging Pads
  • Pipe Insulation with Pipe Rubber/Sheet Rubber
  • Install small pipe rubber jobs of 3/8th inch to 2 inches independently to include measuring and cutting
  • Install large pipe rubber jobs up to 18-20 inches independently to include measuring and cutting
  • Mix and apply insulation mud and cloth Pipe Fiber Glass Covering
  • Knowledgeable with Fiber glass and FSK tape
  • Measure and cut fiberglass p/c to fit elbows as well as straight pipe (1/2 inch to 12 inch)
  • Hull board and Beam Cover Insulation
  • Insulation Fasteners/Stud (Layout and Install)


2nd Class Insulator

GSI Services
12.2022 - 03.2023
  • Flange Shields/Fabricate and installation
  • Boiler Insulation (Fabrication and Installation)
  • Fabrication – Measure, make and install Lagging Pads
  • Pipe Insulation with Pipe Rubber/Sheet Rubber
  • Install small pipe rubber jobs of 3/8th inch to 2 inches independently to include measuring and cutting
  • Install large pipe rubber jobs up to 18-20 inches independently to include measuring and cutting
  • Mix and apply insulation mud and cloth Pipe Fiber Glass Covering
  • Knowledgeable with Fiber glass and FSK tape
  • Measure and cut fiberglass p/c to fit elbows as well as straight pipe (1/2 inch to 12 inch)


Able Bodied Seaman

Military Sealift Command
10.2019 - 07.2022
  • Performs work pertaining to general maintenance, repair, sanitation, and upkeep of material, equipment, and areas that are the responsibility of the Deck Department
  • Primary Responsibilities
  • Worked on a merchant ship
  • Stand watch as helmsman and lookout
  • Maintain a steady course, properly execute all rudder orders and communicate utilizing navigational terms relating to heading and steering
  • Stand security-related watches, such as a gangway watch or anchor watch while the ship is not underway
  • Perform general maintenance, repair, sanitation and upkeep of material, equipment, and areas in the deck department
  • Maintain ship's metal structures by chipping, scraping, cleaning, priming, and painting
  • Clean, maintain, and repair the hull, decks, superstructure, cargo gear, and smoke stack
  • Perform maintenance on lifeboats, rescue boats and life rafts, and emergency and damage control gear
  • Use emergency, lifesaving, damage control, and safety equipment


Customer Service Representative

NCO Group, T-Mobile
04.2018 - 02.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Boatswain

Mate, US Navy
06.2011 - 06.2015
  • Responsible for repair work on the USS Dwight D Eisenhower
  • Insulated pipes in the engine room, chill water lines, and salt
  • Various Adhesives, Foam Molding, Fiberglass Cloth
  • Lined and covered structures using Thermal, Rubber, and Cloth
  • Mil Gage, Mixed Primer, Solvents, Non-Skid
  • Haze Gray, Deck Gray, Reds, Black, Blue
  • Certifications / Licenses
  • Welding

Education

Associate of Science - Business Administration And Management

Tidewater Tech
Norfolk, VA
08.2019

Skills

  • Call Management
  • Product Knowledge
  • Data Entry
  • Complaint Resolution
  • Appointment Scheduling
  • Data Collection
  • Account Updating
  • Scheduling
  • Delivery Scheduling
  • Conflict Mediation
  • Customer Relationship Management (CRM)
  • Prioritization
  • Clerical Support
  • Quality Control
  • Pipe Fitting
  • Materials Selection
  • Equipment Operation
  • Blueprint Reading
  • Structural Welding

Volunteer

 

Hampton Roads Courier Services

Remote Dispatch Representative

  • Responsibilities included receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members in a Work from Home/ Remote setting.




References

Available Upon Request

Timeline

Insulator, nd Class Insulator

Class, GSI Services
05.2023 - 10.2023

2nd Class Insulator

GSI Services
12.2022 - 03.2023

Able Bodied Seaman

Military Sealift Command
10.2019 - 07.2022

Customer Service Representative

NCO Group, T-Mobile
04.2018 - 02.2021

Boatswain

Mate, US Navy
06.2011 - 06.2015

Associate of Science - Business Administration And Management

Tidewater Tech

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