Ja'Lexus Handy
Greenbackville,VA
Summary
Dependable professional with strong customer service skills, adept at problem-solving and effective communication. Committed to enhancing guest experiences through teamwork and collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Comfort Suites Inn and Resort
Breakfast Attendant
Chincoteague, VA
07.2023 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
Administrative Assistant
Dockside Properties
Chincoteague, VA
06.2021 - 08.2023
- Managed scheduling and coordination of meetings for property management team.
- Assisted in preparation of lease agreements and related documentation.
- Maintained accurate filing systems for client records and property documents.
- Supported financial operations by processing invoices and tracking expenses.
- Trained new administrative staff on company policies and software utilization.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Front Desk Receptionist
Days Inn Hotel
Chincoteague, VA
04.2023 - 05.2023
- Greeted and assisted guests with check-in and check-out processes, ensuring smooth operations.
- Managed reservations using hotel management software to optimize room occupancy and guest satisfaction.
- Responded to guest inquiries promptly, providing information about hotel amenities and local attractions.
- Coordinated with housekeeping to maintain cleanliness standards, enhancing overall guest experience.
- Handled guest complaints professionally, resolving issues to improve customer satisfaction ratings.
- Processed payments accurately and efficiently, maintaining financial records for daily transactions.
- Supported front desk team by training new staff on operational procedures and customer service best practices.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Business -
Eastern Shore Community College
Melfa, VAHigh School Diploma -
Chincoteague High School
Chincoteague, VA06-2021
Medical Coder And Billing -
Wor-Wic Community College
Salisbury, MD12-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Verbal communication
Certification
Medical Coder and Billing
Medical Terminology
Timeline
Comfort Suites Inn and Resort
Breakfast Attendant
07.2023 - Current
Front Desk Receptionist
Days Inn Hotel
04.2023 - 05.2023
Administrative Assistant
Dockside Properties
06.2021 - 08.2023
Business -
Eastern Shore Community College
High School Diploma -
Chincoteague High School
Medical Coder And Billing -
Wor-Wic Community College