Jaliah Santana
Yonkers,NY
Summary
- Available for evenings, weekends, and holidays
- Comfortable with standing, walking, and performing physical retail tasks
- Team player with a positive attitude and strong work ethic
Overview
2
2
years of professional experience
Work History
Receptionist
Ola Pediatrics
Bronx, NY
02.2024 - Current
- Delivered friendly, professional customer service in a fast-paced medical office environment
- Greeted and checked in patients, creating a welcoming and organized front desk experience
- Verified insurance information and maintained accurate patient records
- Answered high-volume phone calls, scheduled appointments, and handled customer inquiries efficiently
- Collected co-pays via cash and card, accurately managing transactions and maintaining accountability
- Assisted with administrative support including scanning, filing, and faxing documents
- Maintained a clean, organized workspace while multitasking in a busy setting
Education
Bachelor Degree - Criminal Justice
St Joseph University
Brooklyn, NY04-2026
Skills
- Strong Customer Service & Relationship Building
- Sales Support & Product Recommendation Mindset
- Cash Handling & POS Experience
- Communication & Active Listening
- Ability to Work in Fast-Paced, Team-Oriented Environments
- Adaptability & Willingness to Learn
- Attention to Detail & Organization
- Bilingual
Timeline
Receptionist
Ola Pediatrics
02.2024 - Current
Bachelor Degree - Criminal Justice
St Joseph University