Jaliba Brazil

• Reached out to vendors and customers to verify information and follow up on client issues.
• Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
• Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Used advanced software skills to produce high-quality documents, reports and presentations.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

blankContentIdentifier

• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Routed incoming mail and messages to relevant personnel without delay.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
• Assisted in administrative duties for office team, including making phone calls, copies and schedules.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Supported program operations by preparing and updating documents, reports
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
• Liaised between clients and vendors and maintained effective lines of communication.
• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
• Reported financial data and updated financial records in ledgers and journals.
• Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Organized budget documentation and tracked expenses to maintain tight business controls.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Prepared and mailed invoices to customers, processed payments and documented account updates.

• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Managed customer relations and customer service through daily communication and interaction.
• Exceeded service objectives by applying proven customer service and sales best practices.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
• Worked with other customer support teams to develop consistent and equal high-quality levels of support.
• Recommended items to customers based on specific needs and explained features and benefits.
• Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
• Energized and motivated in performing sales floor activities including merchandising and selling.
• Contributed to 85% sales by improving lead-generation and sales-tracking methods.