JALICIA DUNN

• Lead and develop a team of 11–12 Donor Coordinators supporting a 24/7 operation.
• Oversee employee performance, coaching, training, scheduling, and professional development.
• Conduct regular one-on-one meetings, performance evaluations, and corrective action discussions.
• Developed and implemented training programs, workflows, and resource materials that improved onboarding and employee competency.
• Collaborate with leadership to improve departmental productivity, quality metrics, and operational efficiency.
• Serve as escalation point for complex donor cases and operational issues.
• Participate in management discussions regarding staffing, departmental strategy, and organizational initiatives.
• Support recruitment, interviewing, and onboarding of new team members.
• Maintain compliance with EBAA standards, FDA regulations, and organizational SOPs.
• Successfully contributed to significant increases in department productivity over the past two years through process improvements, staff development, and operational support.

• Assisted with corrections of cases and monitoring cases and activity
• Recognized as a key departmental resource and liaison between frontline staff and leadership.
• Provided operational support to leadership through reporting, employee development, quality monitoring, and process improvement initiatives.
• Became pillar of department and assisted management team with improving morale, department motivation, constructive feedback of donor coordinators, and maintaining productivity
• Assisted with weekly reports and biweekly meetings
• Became main trainer of new employees
• Develop training plans to streamline training process
• Created training documents to assist with training new employees
• Remained flexible during times of short staff to support department
• Participates in supervisor on call rotations and consistently available to support and assist department as needed
• Attended EBAA conference and wrote blog posts for EBAA representing GEB with excellent interpersonal skills
• Attended Public Relations Events to spread awareness of eye donation and support mission of GEB
• Attended LifeLink meeting as representative of GEB and DC department
• Assisted with next of kin follow ups, physician medical and social interviews, and interdepartmental relations
• Monitored donor files and ensured accuracy of data entry of donor coordinators in iTransplant system
• Continued to perform Donor Coordinator functions as needed when short staffed

• Maintained above average productivity over quarterly reports
• Took on more responsibility with training new employees
• Trained on tissue packing assisted with packing emergency tissue
• Demonstrated leadership through quality of work and positive respectful attitude exuded towards others
• Maintained positive attitude and helped lead department through changes and turnover
• Consistently adapting and working to better donor numbers further pursuing to meet mission statement of GEB

• Maintain professional communications with donation partners and other agencies
• Provided empathy and compassion to grieving families
• Actively maintained GEB and LifeLink iTransplant dashboards
• Aided in training of new employees on night shift
• Maintained above average productivity nearly doubling donor numbers quarter to quarter
• Demonstrated positive professional attitude with team and other departments
• Picked up shifts when necessary ensuring DC department are helping as many donor families as possible
• Maintained team player attitude at all times
• Adhered to GEB SOP's, EBAA Medical Standards, and FDA regulations