Jalicia Williams
GA
Summary
Proven Manufacturing Technician with a track record of enhancing product quality and efficiency at Sherwin Williams Co. Excelled in final product testing and demonstrated exceptional communication skills, leading to targeted recommendations that significantly improved production processes. Mastery in safety operation procedures and a keen ability to foster customer satisfaction highlight a commitment to excellence and innovation.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Manufacturing Technician
Sherwin Williams Co
07.2023 - Current
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Made sure that products were produced on time and are of good quality.
- Performed preventative maintenance and inspections on production machinery.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
Inventory Associate
Lyft Vehicle Service Center
12.2021 - 07.2023
- Maintained inventory count, tracked usage, and documented variances.
- Performed data entry and completed proper paperwork.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Avis Budget Group
02.2018 - 09.2021
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Gate Agent
Spirit Airlines Inc.
01.2019 - 02.2019
- Tagged and transferred baggage from scales to designated conveyor belt.
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted customers with ticketing and baggage check-in requirements.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Communicated with site personnel by relaying information via radio calls.
Education
Bachelor of Science - Management Information Systems
Albany State University
Albany, GA09-2025
High School Diploma -
Clarkston High School
Clarkston, GA05-2014
Skills
- Safety operation procedures
- Final product testing
- Production processes observation
- Scheduling
- Account updating
- Typing proficiency
- Shipping and packaging
- Route logs
- Stock control
- Inventory analysis
- Documentation verification
- Cash handling experience
- Communication Skills
- Telephone Etiquette
- Billing management
- Refunds processing
- Call center experience
Timeline
Manufacturing Technician
Sherwin Williams Co
07.2023 - Current
Inventory Associate
Lyft Vehicle Service Center
12.2021 - 07.2023
Gate Agent
Spirit Airlines Inc.
01.2019 - 02.2019
Customer Service Representative
Avis Budget Group
02.2018 - 09.2021
Bachelor of Science - Management Information Systems
Albany State University
High School Diploma -
Clarkston High School