Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Jalieka Hayes
Waterbury,CT
Summary
Overview
6
years of professional experience
Work History
Marmon Utility LLC
Quality Document Control Specialist
12.2022 - Current
Job overview
- Cross trained employees and reported to the manager capabilities..
- Coordinated, managed and implemented auditing projects and prepared for audit evaluation.
- Assisted in continuous improvement activities while developing and maintaining documents.
- Trained, managed training courses, setup and maintenance for document control systems.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Provide administrative support to staff to enhance departments functionality.
Marmon Utility LLC
Quality Lab Technician
08.2021 - 12.2022
Job overview
- Performed technical and quality systems audits of laboratory.
- Maintained documentation on tests performed in lab.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Calibrated and maintained instruments to keep equipment fully operational.
- Participated in team-building activities to enhance working relationships.
- Conducted investigations into questionable test results done on medium and high voltage cables.
- Performed routine preventive maintenance on equipment parts and materials.
- Developed and implemented procedures to meet product quality standards.
- Completed and received Yellow Belt.
Trinity Healthcare Of New England
Virtual Monitor Attendant
11.2020 - 02.2022
Job overview
- Monitored over 1K patients and controlled data upload, checking for successful data import and quality.
- Attended workshops and seminars to remain current on computer applications.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assembled admissions pages and added new pages to patients' charts.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Completed necessary reports and documentation on time and to specifications.
Hamilton Connection Staffing
Customer Service Assistant
09.2019 - 11.2020
Job overview
- Worked for multiple companies as a temp.
- Hubbell Wiring, 6 months and Envipco for 6 months.
- Responded to customer calls and emails to answer questions about products and services.
- Organized and scheduled customer orders to appropriate departments.
- Answered customer questions about product availability and shipment times.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Took notes and kept records of equipment and tool maintenance and materials needed, delivered and sorted.
Ultimate Nutrition/ Prostar
Room Lead
07.2018 - 08.2019
Job overview
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded, unloaded and moved material to and from storage and production areas.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Education
Central Connecticut State UniversityNew Britain, CT
Bachelor of Science from Biology
07.2025
University Overview
Skills
- Documentation and reporting
- Data Entry
- Corrective Actions
- Attention to Detail
- Cultural Awareness
- Continuous Improvement
- Office Administration
- Appointment Scheduling
- Database Management
- Cross-Functional Communication
Accomplishments
Accomplishments
Trained and received Lean Six Sigma Yellow Belt.
Internal Quality System Lead Assessor.
Timeline
Quality Document Control Specialist
Marmon Utility LLC
12.2022 - Current
Quality Lab Technician
Marmon Utility LLC
08.2021 - 12.2022
Virtual Monitor Attendant
Trinity Healthcare Of New England
11.2020 - 02.2022
Customer Service Assistant
Hamilton Connection Staffing
09.2019 - 11.2020
Room Lead
Ultimate Nutrition/ Prostar
07.2018 - 08.2019
Central Connecticut State University
Bachelor of Science from Biology