Hi, I’m
Jalijha Ferreira
Westminister,CO
Summary
Dynamic healthcare coordinator with extensive experience in patient management and administrative support, recognized for exceptional communication skills and a collaborative approach to teamwork. Proven ability to adapt to evolving healthcare environments while ensuring seamless patient scheduling, meticulous medical records management, and thorough insurance verification. Committed to delivering optimal outcomes for patients and healthcare teams through reliable and focused service. Proactive problem-solver dedicated to enhancing overall patient experience and operational efficiency.
Overview
7
years of professional experience
Work History
Comfort Dental Braces
Patient Coordinator
01.2024 - Current
Job overview
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Managed patient records using dental software, enhancing data accuracy and retrieval speed.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Liaised between patients and orthodontic team to communicate treatment plans effectively.
- Streamlined front office operations, improving workflow efficiency and organization.
- Trained new staff on office procedures and software systems, fostering a collaborative environment.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
The Joint Chiropractic
Wellness Coordinator
10.2022 - 09.2024
Job overview
- Developed and implemented wellness initiatives resulting in a 30% increase in employee participation.
- Conducted comprehensive health assessments and created personalized wellness plans for employees.
- Collaborated with cross-functional teams to organize and execute wellness events and challenges.
Grand County Co
Sandwich Artist
01.2019 - 01.2022
Job overview
- Demonstrated exceptional customer service skills while efficiently assembling sandwiches to customer specifications.
- Maintained high standards of cleanliness and food safety in accordance with company guidelines.
- Collaborated effectively with team members to ensure smooth operations during peak hours.
- Consistently exceeded sales targets by upselling and recommending additional items to customers.
Education
Thornton HighschoolThornton, Co
High School Diploma
11.2022
Skills
- Sales techniques
- Customer service
- Product knowledge
- Cash handling
- Communication
- Patient confidentiality
- Appointment scheduling
- Organizational skills
- Patient care
Accomplishments
- Collaborated effectively with team members to ensure smooth operations during peak hours.
- Utilized effective communication skills to promote and sell products, resulting in increased sales.
- Collaborated with team members to enhance store merchandising and create visually appealing displays.
- Conducted comprehensive health assessments and created personalized wellness plans for employees.
- Managed high volume of customer calls, exceeding monthly sales targets by 50%.
- Resolved customer complaints promptly with a 98% satisfaction rating.
- Managed high-volume customer service queue, ensuring timely and accurate responses to customer inquiries.
- Developed and implemented new customer service processes to improve efficiency and customer experience.
Languages
English
Timeline
Patient Coordinator
Comfort Dental Braces
01.2024 - Current
Wellness Coordinator
The Joint Chiropractic
10.2022 - 09.2024
Sandwich Artist
Grand County Co
01.2019 - 01.2022
Thornton Highschool
High School Diploma