Jalin Robinson
Decatur,GA
Summary
Dynamic and results-oriented professional with a proven track record at AT&T and diverse experience across warehouse operations, education, and customer service management. Excelled in enhancing customer satisfaction and streamlining processes through effective communication and problem-solving skills. Demonstrated ability to mentor teams and improve operational efficiency, contributing to significant performance improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Temp Agency
Atlanta, GA
10.2022 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Teacher
DeKalb County Board of Education
Atlanta, GA
07.2019 - 05.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Call Center Representative
AT&T
Atlanta, GA
09.2018 - 02.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Identified upselling opportunities to increase revenue generation.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Manager on Duty
Little Caesar
St Louis, MO
05.2015 - 08.2016
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
Skills
- Packaging and Labeling
- Communication
- Problem solving
- Customers
- De-escalate problem
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Heavy Lifting
- Loading and unloading
- Clear Communication
- Attention to Detail
- Problem-Solving
- Sorting and Labeling
- Warehouse Operations
- Shipping and receiving
- Punctual and Dependable
- Basic Mathematics
- Order Preparation
- Microsoft Excel
- Damage Reports
- Operations Support
- Product Management
- Willing to Learn
- Lifting and sorting
- Critical Thinking
- Job Planning
- Tool and Supply Organization
- Logistics
- Customer service
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call Center Operations
- Communicating with clients
- Customer communications
- Call Control
- Answering questions
- Complaint resolution
Certification
Paraprofessional certification
Timeline
Warehouse Worker
Temp Agency
10.2022 - Current
Teacher
DeKalb County Board of Education
07.2019 - 05.2022
Call Center Representative
AT&T
09.2018 - 02.2019
Manager on Duty
Little Caesar
05.2015 - 08.2016