Jalin Walton
South Orange,NJ
Summary
Eager to join a reputable organization where I can bring my commitment, adaptability, and strong communication skills to the team. Aimed at fostering professional growth through collaborative success and constructive feedback, I seek a role that promises long-term development and mutual achievement.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Conduent
Newark, NJ
09.2024 - 03.2025
- Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responding to customer requests for products, services, and company information.
Authenticator
The RealReal
Perth Amboy, NJ
06.2024 - 09.2024
- Authenticating an extensive range of luxury goods, ensuring each piece surpassed industry benchmarks for quality and authenticity
- Review and authenticate luxury clothing, handbags, shoes, and accessories using company methodology
- Evaluate quality of materials and construction
- Reference internal company Resources to accurately review products
- Notate and report details of product into backend pos system
- Adhere to acceptance and condition standards
Retail Sales Associate
Nordstrom
Short Hills, NJ
03.2023 - 04.2024
- Greet customers warmly and provide friendly, helpful service.
- Answer customer questions about products, pricing, and availability.
- Assist customers in finding items and making purchases.
- Handle customer inquiries, complaints, and returns/exchanges professionally
Education
B.S - Business Economics
New Jersey City University
03.2025
High School Diploma -
People's Preparatory Charter School
Newark, NJ06.2020
Skills
- Luxury Authentication
- Brand Expertise
- Detail Analysis
- Customer Relations
- Inventory Control
- Team Leading
- Safety Adherence
- Financial Precision
- Strategic Oversight
- Data Accuracy
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Order processing
- Microsoft Office Suite
- Microsoft PowerPoint
- Product sales
- Order fulfillment
- Service upselling
- Shipping and logistics
- POS systems expert
- CRM software
Timeline
Customer Service Representative
Conduent
09.2024 - 03.2025
Authenticator
The RealReal
06.2024 - 09.2024
Retail Sales Associate
Nordstrom
03.2023 - 04.2024
B.S - Business Economics
New Jersey City University
High School Diploma -
People's Preparatory Charter School