Ashley Ross
Summary
I am an energetic self starter ,who wants to obtain employment in a company that supports advancement from within. I am seeking a long-term career. Where I can apply my superior customer care and Management experience. So I can positively impacting and develop others to be assets for the establishment.
Phone: 832 - 989 -1571
Email: ashleyk.ross1293@gmail.com
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DentaQuest
Houston , TX
07.2020 - 03.2022
- Submit appeals for members/ Dental offices and check appeal statuses for approval/denial
- Answered customer questions and addressed concerns.
- Answered 34+ inbound calls per day and directed to individuals or departments.
- Assist members with dental assignments , and finding in network Dentistry.
- Consulted with customers/dental offices to determine best methods to resolve claim and prior authorization issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Escalated customer concerns to supervisors.
Carmark Med D CCR
Call Center Continuum Global
Houston, TX
11.2019 - 07.2020
- Following HIPPA guidelines when Authenticating Members
- Inform Members about Medicare plan D policies
- Explanation of Wellcare formulary
- Assist Members with possessing, tacking, and new Ex
- Explaining deductibles,plan benefits,and accumulations.
- Set up Rx payment
BUSINESS MANAGER
Estee Lauder
08.2017 - 11.2019
- Managed all operations and responsible for 900,000.00 annual volume for counter
- Mitigated financial discrepancies, accurately executing budget control and variable/fixed operational documentation
- Led employee performance reviews and discussed improvement strategies with each team member
- Automated office operations, managing client and employee correspondence, scheduling, record tracking and data communications
- Oversaw hiring and recruitment, employee motivation and training
- Cultivated and developed portfolio of clientele, securing strong base of loyal business relationships to promote company growth objectives and consistently attain personal sales goals
- Coordinated multiple projects simultaneously to meet project deadlines
- Orchestrated meetings with staff to review current projects and build interpersonal relationships
Clinique Beauty Advisor
Macy's
Houston, TX
09.2016 - 08.2017
- Demonstrated products to customers, discussed features and redirected objections to capture sales
- Drove sales and products by applying proactive nature, knowledge of customer preferences and active listening skills
MANAGER
Clarins Group
Houston, TX
04.2016 - 09.2016
- I was promoted from this position to my next position with clinique ,since I surpassed all my counter goals in a short time ,was able to pass the talent plus test.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Delegated tasks to employees based upon individual strengths and experience in
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
Front End LEAD
Stein Mart
Houston, TX
04.2014 - 04.2016
Estee
- Performed Morning store financial audits and random register audits
- Prepare Bank deposits
- Translated management directives into actionable mandates for front-line staff
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates
- Led training for employees on weekly basis
Education
High School Diploma -
Elsik High School
04.2012
Associates in Basic Studies
Houston Community College
Houston, TXSkills
- Experience in analyzing data
- Ability to work independently
- Excellent computer skills
- Ability to work well with others
- HIPPA guidelines and authentication
- Microsoft 365 office
- Excellent written and verbal communication skills
- Outlook
- Call Center experience
- Critical thinking
- Detail orientated
- Associates in basic studies
- Ability to analyze and interpret data
- Customer service
- Assists patients
- Multitask
- Employee coaching and development
- Supervisor
- Microsoft word
- Microsoft Power
- Microsoft teams
- Employee mentoring
- Organizing and prioritizing
- Quality Control Optimization
- Information Tracking
- Scheduling Proficiency
- Employee Motivation
- Training Coordination
- Project Planning and Coordination
- Productivity Benchmarks
- Verbal and Written Communication
- Hiring and Training
- Problem Resolution
- Administration and Reporting
- Employee Coaching and Motivation
- Training and Development
- Ability to balance multiple tasks simultaneously
- Leadership skills
- Leadership skills, including meeting facilitation
- Analytical skills
- PC proficiency
Accomplishments
- Top credit sales in district
- Trend of +3%first year as Business Manager
- Trend +5%second year as Business Manager
- Trend of +26% in luxury product sales first year as Business Manager
- Trend of +28%in luxury product sales second year as Business Manager
- Pacesetter-for personally selling 203,000.00 in a year
Certification
Talent Plus certified
Talent Plus management certified
Timeline
Customer Service Representative
DentaQuest
07.2020 - 03.2022
Carmark Med D CCR
Call Center Continuum Global
11.2019 - 07.2020
BUSINESS MANAGER
Estee Lauder
08.2017 - 11.2019
Clinique Beauty Advisor
Macy's
09.2016 - 08.2017
MANAGER
Clarins Group
04.2016 - 09.2016
Front End LEAD
Stein Mart
04.2014 - 04.2016
High School Diploma -
Elsik High School
Associates in Basic Studies
Houston Community College