Nikolas Szymczyk
Clemson,SC
Summary
Personable and dedicated student employee with a strong background in manufacturing and customer service. A reliable team player known for maintaining a positive and upbeat attitude, consistently building strong rapport with clients. Highly motivated to excel academically while continually seeking opportunities for personal and professional growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Clemson University (CCIT)
Clemson , SC
04.2023 - Current
- Interacted with customers to provide appropriate support via password resets, routing the problems to the appropriate team, and helping new students set up their computers.
- Trained new employees/volunteers how to provide support
Administrative Assistant
Lonza/Capsugel
Greenwood , SC
05.2021 - 08.2022
- Created spreadsheets using Microsoft Excel to monitor machine performances for making gelatin capsules
- Communicated between the production manager of the plant and the engineers to further improve the efficiency
- Created a program the engineers can use to monitor machine performances/diagnose issues
Education
High School Diploma -
St. Joseph's Catholic School
Greenville, SC05-2021
Bachelor of Science - Financial Management, Minor in Computer Science
Clemson University
Clemson, SCSkills
- Customer Service Excellence: Proven ability to deliver exceptional service by addressing customer needs, resolving issues efficiently, and enhancing customer satisfaction
- Microsoft Office Proficiency: Expertise in Microsoft Excel and PowerPoint, including data analysis, financial modeling, and creating compelling presentations
- Effective Communication: Strong verbal and written communication skills, adept at conveying complex information clearly and persuasively
- Technical Proficiency: Robust computer skills with a deep understanding of various software and tools essential for modern business operations
- Analytical Problem Solving: Advanced theoretical and practical problem-solving abilities, with a focus on identifying issues, analyzing data, and implementing solutions
- Project Management: Skilled in developing, executing, and managing project plans, including creating detailed reports and ensuring timely delivery of objectives
- Financial Reporting: Competence in preparing and analyzing financial reports, with a strong grasp of financial principles and practices
- Programming in C/C: Proficient in coding and debugging using C and C, with experience in software development and optimization
Timeline
Customer Service Representative
Clemson University (CCIT)
04.2023 - Current
Administrative Assistant
Lonza/Capsugel
05.2021 - 08.2022
High School Diploma -
St. Joseph's Catholic School
Bachelor of Science - Financial Management, Minor in Computer Science
Clemson University
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