Jalisa Baker
Alamogordo
Summary
Compassionate patient representative proudly offering several years of providing exemplary assistance to patients. An enthusiastic individual knowledgeable in medical terminology and procedures. Composed and driven with an attitude that is always upbeat and enthusiastic.
Overview
11
11
years of professional experience
Work History
Clinical Patient Representative
CHRISTUS HEALTH SOUTHER NEW MEXICO
Alamogordo
03.2023 - Current
- Checks in patients, verifies and updates necessary information in the medical record.
- Maintained patient check-in flow, verified demographic and insurance information, and entered data into computer database to ensure accurate patient records.
- Organized patient appointments efficiently.
- Collected time of service payments, prior balance amounts, and arranged payment plans as requested to support financial operations.
- Assisted front office lead with administrative duties, managed work queues, and corrected errors to ensure clean claims processing.
- Follow guidelines related to Health Insurance Portability and Accountability Act (HIPAA).
- Use oral and written communication skills in a clear, positive manner.
Receptionist
Smiles Forever
Alamogordo
07.2022 - 03.2023
- Check eligibility with multiple Insurance companies
- Familiar with Medicaid and private insurance policies
- Respond to clients about their eligibility
- General Office duties
- Upkeep of client files
- Practice safe privacy rules, HIPAA
- Completed OSHA training
- Practice safe sanitation of dental instruments
Caregiver
Jean Lee
Alamogordo
01.2021 - 11.2021
- Monitor the health status of an individual with disabilities or illness
- Address their health-related needs, such as changing bandages, dressing wounds
- Provide assistance with routine healthcare tasks or activities of daily living, such as feeding, bathing, toileting, or ambulation.
- Preparing meals, doing light housekeeping, and doing laundry depending on the patient's abilities.
Certified Nurses Aide (CNA)
Betty Dare
Alamogordo
04.2017 - 06.2017
- Help patients with activities of daily living like eating and bathing.
- Provide basic care for patients in a long-term care facility
- Transport patients to other areas of the facility
- Provide basic care and help with activities of daily living.
- Clean and bathe patients or residents
- Turn, reposition, and transfer patients between beds and wheelchairs
- Listen to and record patients' health concerns and report that information to nurses
- Measure patients' vital signs, such as blood pressure and temperature
- Serve meals and help patients eat
Certified Nurse Aide (CNA)
Casa Arena
Alamogordo
09.2015 - 01.2017
- Personal hygiene care of patients. Toilet, bathing, dressing
- Performed light housekeeping tasks to maintain a clean environment
- Documentation of patients' progress
- Assisted with feeding and delivered general care to support patients' daily living activities.
- Provided care for 20 residents, ensuring their safety and well-being
Education
High School Diploma - General High School Curriculum
Academy Del Sol
NMSkills
- Patient Advocacy
- Medical record management
- Insurance verification
- Billing Coordination
- Patient scheduling
- Front office coordination
- Medical standards
- HIPAA laws
- OSHA Standards
- Database management
- Data accuracy
- Time management
- Problem solving skills
- Conflict resolution
- Team collaboration
- Cross-cultural sensitivity
Timeline
Clinical Patient Representative
CHRISTUS HEALTH SOUTHER NEW MEXICO
03.2023 - Current
Receptionist
Smiles Forever
07.2022 - 03.2023
Caregiver
Jean Lee
01.2021 - 11.2021
Certified Nurses Aide (CNA)
Betty Dare
04.2017 - 06.2017
Certified Nurse Aide (CNA)
Casa Arena
09.2015 - 01.2017
High School Diploma - General High School Curriculum
Academy Del Sol