Jalisa Daniels
Summary
Resourceful data analyst with foundational training in computer science and an Associate of Science in Data Analytics. Demonstrates strong SQL, database management, and business intelligence capabilities through hands-on academic projects and real-world business ownership. Adept at translating complex data into actionable insights for stakeholder use. Passionate about streamlining decision-making through clean data, thoughtful design, and ethical practices. Actively pursuing certifications in data visualization and cloud analytics to expand impact in operations, marketing, or compliance-focused environments.
Overview
7
7
years of professional experience
Work History
Esthetician
MaDani Skin Studio
06.2021 - Current
- Promote and sell spa/salon services and retail products
- Speak with others using clear and professional language.
- Assess guest needs, inquire about contraindications, and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of scheduled service.
- Monitor and stick to time schedule throughout the day
- Develop and maintain positive rapport with clients and those in the community.
- Manages supply inventories and purchasing control, including vendor contracts
Customer Service Representative Contractor
LiveOps
01.2019 - Current
- Retained valuable customers through empathetic communication, understanding their frustrations, and working towards mutually beneficial resolutions.
- Exceeded performance targets with exceptional time management skills, prioritizing tasks for maximum efficiency.
- Operate healthcare and tax systems.
- Enhanced customer satisfaction by swiftly addressing and resolving inquiries and issues.
Guest Experience/Relation Expert
The Ritz Carlton Lake Oconee
05.2022 - 02.2022
- Answer guest questions about property via email and phone. Comfortably navigate multiple applications, information into software. Run reports.
- Operate Call center: customers in a high-volume, fast-paced, and sometimes stressful environment.
- Complete, create, and print reports daily. General office duties. Set up proposal/suite decor/surprise delight.
- Answer call, contact vendors, and set appointments/reservations. Support team in other areas.
Lead Esthetician Contracted
Renewed Beauty
10.2020 - 06.2021
- Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
- Maintains cleanliness of spa and related areas and equipment
Education
Computer Science A.S. -
Southern New Hampshire University
07.2025
Professional Master Esthetician - undefined
Georgia Career Institute
06.2020
High School Diploma -
Baldwin High School
05-2012
Skills
- SQL and business intelligence
- Excel data analysis
- ETL processes
- Cloud Familiarity
- Data compliance
- Customer service
- Multitasking and organization
- Relationship building and management
Awards
Recipient of Best of Georgia Esthetician 2021 and 2022
Timeline
Guest Experience/Relation Expert
The Ritz Carlton Lake Oconee
05.2022 - 02.2022
Esthetician
MaDani Skin Studio
06.2021 - Current
Lead Esthetician Contracted
Renewed Beauty
10.2020 - 06.2021
Customer Service Representative Contractor
LiveOps
01.2019 - Current
Professional Master Esthetician - undefined
Georgia Career Institute
Computer Science A.S. -
Southern New Hampshire University
High School Diploma -
Baldwin High School
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