Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Finnell

Kokomo,IN

Summary

Dedicated licensed insurance professional and customer service expert with years of experience. Excel in active listening, conflict resolution, and policy support to ensure positive client experiences. Skilled in remote collaboration, data accuracy, and adapting quickly in fast-paced environments. Recognized for empathy, professionalism, and building long-term customer relationships while meeting company goals.

Overview

10
10
years of professional experience

Work History

Esthetician

Half Moon Studio
01.2025 - 08.2025
  • Delivered exceptional skincare treatments, enhancing client satisfaction and loyalty.
  • Educated clients on skincare routines and product usage, improving overall skin health.
  • Collaborated with marketing teams to promote spa services through social media campaigns and events.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.

Claims Specialist

State Farm
04.2023 - 02.2024
  • Assessed damages associated with claims and conducted negotiations to settle. Logged file notes, stored electronic documents and keyed claim details in system to manage record-keeping.
  • Completed accurate calculations of premiums, refunds and adjustments in line with insurance rate standards.

Claims Representative

Sedgwick
08.2022 - 03.2023
  • Verified correct coding of procedures and entered claims into system.
  • Reviewed submitted claims information to select correct procedure and diagnosis codes. Obtained supporting documentation from the claimants and their representatives and transferred to vendor partners.

Investment Services Processor

Capital Group
09.2021 - 06.2022
  • Analyzing and processing checks for clients and distributing the accurate percentage into the correct investment account.
  • Providing service to shareholders and financial planners throughout the country.

Claims Processor

WPS Health Solutions
06.2019 - 07.2021
  • Processed claims according to established quality and production standards to handle demand with high accuracy.

Customer service representative

Ibex Global
10.2017 - 06.2019
  • Greeted customers warmly, verified account information, repeated orders back to customers accurately, and completed transactions.
  • Completed more than 40 calls per day by following call flow and maintaining good call control.

Office assistant

Affordable Flooring
02.2016 - 08.2017
  • Answered telephones and gave information to callers, organized, ordered and restocked office supplies to keep staff efficient and productive. Managed office calendars and made other arrangements for appointments.

Education

Esthetics

Tricoci University
Lafayette, IN
07.2024

High School Diploma -

Phoebus High School
Hampton, VA
06.2017

Skills

  • Active listening
  • Critical thinking
  • Time management
  • Customer service excellence
  • Trained in Salesforce
  • Conflict Resolution
  • Detail oriented
  • Conflict Resolution
  • Healthcare
  • Remote collaboration
  • Business Intelligence
  • Customer relationship management

Timeline

Esthetician

Half Moon Studio
01.2025 - 08.2025

Claims Specialist

State Farm
04.2023 - 02.2024

Claims Representative

Sedgwick
08.2022 - 03.2023

Investment Services Processor

Capital Group
09.2021 - 06.2022

Claims Processor

WPS Health Solutions
06.2019 - 07.2021

Customer service representative

Ibex Global
10.2017 - 06.2019

Office assistant

Affordable Flooring
02.2016 - 08.2017

High School Diploma -

Phoebus High School

Esthetics

Tricoci University

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