DANIELLE MUNDELL
Somerdale
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Esthetician
Hand And Stone
01.2025 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Behavioral Technician
Magee Rehabilitation Hospital
01.2023 - Current
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
Freelance Makeup Artist
LuxeFaceStudio
03.2015 - Current
- Kept up-to-date with style industry standards, trends and techniques to provide exceptional makeup applications for clients.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
Student Esthetician
PB Cosmetology Ed. Centre
04.2024 - 09.2024
- 30/60 Min. Facials
- Customized Facials
- Facials w/ LED, High Frequency, Spatula
- Microderm / Hydradermabrasion
- Chemical Exfoliation
- Back Facials
- Body / Facial Waxing
- Spray Tan
- Makeup
- Lashes / Clusters/Strips
- Nano-Infusion
Teller
Citizen's Bank
10.2021 - 11.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Teller
South Jersey Federal Credit Union
05.2020 - 09.2021
- Opened accounts and closed sales on products the bank offers.
- Assisted members with exceptional solutions.
- Handled deposits, withdrawals, transfers and money orders.
Health Benefits Specialist 2
Conduent
04.2019 - 09.2021
- Developed comprehensive health benefits programs tailored to employee needs.
- Analyzed benefit enrollment data to ensure accuracy and compliance with regulations.
- Educated employees on health benefit offerings through workshops and informational sessions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely resolution of issues and maintaining customer satisfaction.
- Collaborated with team members to refine procedures, improving overall operational efficiency.
Sales Associate
Lori’s
03.2017 - 09.2019
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained new colleagues, ensuring that the standards of Lori’s Group were being held at the highest level.
- Recorded daily balances and bank deposits to complete closing procedures.
Education
High School Diploma -
PB COSMETOLOGY Education Centre
09.2024
High School Diploma -
Sterling High School
06.2014
Skills
- Customer service
- High-frequency machine use
- Multitasking and organization
- Extractions and pore cleansing
- Active listening
- Critical thinking
Certification
- Certified Dermalogica
- Certified CAO Makeup
- Certified Spray Tan
- Certified Hydradermabrasion
- Certified Nano-Infusion
Timeline
Esthetician
Hand And Stone
01.2025 - Current
Student Esthetician
PB Cosmetology Ed. Centre
04.2024 - 09.2024
Behavioral Technician
Magee Rehabilitation Hospital
01.2023 - Current
Teller
Citizen's Bank
10.2021 - 11.2022
Teller
South Jersey Federal Credit Union
05.2020 - 09.2021
Health Benefits Specialist 2
Conduent
04.2019 - 09.2021
Sales Associate
Lori’s
03.2017 - 09.2019
Freelance Makeup Artist
LuxeFaceStudio
03.2015 - Current
High School Diploma -
Sterling High School
High School Diploma -
PB COSMETOLOGY Education Centre
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