Jalisa Hill
KATY,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Legalman
Naval Reserve
02.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative
Activus Connect
06.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Aviation Boatswain's Mate Handler
Navy
02.2013 - 02.2021
- Supervised and coordinated activities of crew aboard ship.
- Examined cargo-handling gear and lifesaving equipment to repair or replace defective gear and equipment.
- Stood watch during specified periods and determined geographical position of ship.
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
- Operated in challenging, high-stress and physically-demanding environments to keep personnel safe and direct aircraft in flight operations.
Education
Bachelor of Science - Criminal Justice
University of Houston - Victoria
Victoria, TX05.2023
Skills
- Calm Under Pressure
- First Aid/CPR
- Self-Directed
- Relationship Building
- MS Office
- Multitasking Abilities
- Troubleshooting
- Analytical and Critical Thinking
- Legal Knowledge
- Investigative techniques
- Research Proficiency
Timeline
Customer Service Representative
Activus Connect
06.2021 - 08.2022
Legalman
Naval Reserve
02.2021 - Current
Aviation Boatswain's Mate Handler
Navy
02.2013 - 02.2021
Bachelor of Science - Criminal Justice
University of Houston - Victoria
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