JaLisa Lightfoot
Bowie,Maryland
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Leasing Agent
Residential One
Fort Washington, MD
09.2024 - 09.2025
- Process New/ Renewal lease applications
- Key Holder
- Marketing Property
- Resident Rention
- Other Admin duties as needed
Retail Team Lead
Goodwill
Waldorf, MD
07.2018 - 09.2024
- Open and Close building/Key Holder
- Supervise all associates in daily task
- Exhibit proper cash handling skills
- Provide excellent customer service in person and over the phone
1st Assistant/Acting Station Manager
Maryland Vehicle Emissions
Annapolis/Glen Burnie, MD
06.2014 - 06.2018
- Assisted in managing the inspection station in accordance with the company-specified technical and financial objectives
- Shared accountability for all station operations, including, but not limited to opening/closing facility, troubleshooting equipment, cash handling, and payroll/scheduling.
- Assumed responsibilities of the Station Manager in his or her absence
- Interviewed/Hired new staff members
- Supervised staff (e.g. counseled and disciplined employees as needed, evaluated performance of employees scheduled work assignments to ensure proper staffing for various traffic volumes, etc.)
- Coordinated general facility maintenance including painting, snow removal, grounds keeping and janitorial upkeep
- Completed all administrative paperwork related to operations, finance, technical support and human resources
Customer Service Rep./Cashier
Giant Grocery Store
Largo, MD
09.2012 - 03.2019
- Executed payment transactions for customer merchandise, ensuring accuracy in cash, credit card, and check processing.
- Issue returns, handle Western Union transactions, and sell lottery tickets
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Salad Bar Clerk
Giant Grocery Store
Largo, MD
01.2015 - 03.2019
- Set up/take down, replenish, and keep the salad bar clean
- Prep food for replenishment
- Cut and package fruit for “In Store Cut-fruit” section
- Keep inventory and order supplies for department
Education
Associate degree - Human Services
Prince Georges Community College
Largo, MDSkills
- Skilled in Microsoft Office applications
- Basic payroll management skills
- Voucher coordination expertise
- Experienced in in-person and phone support
- Critical thinking
- Data entry
- Call center experience
- Customer issue management
- Conflict resolution
- Scheduling
- Administrative support
- Customer relationship management (CRM)
Timeline
Leasing Agent
Residential One
09.2024 - 09.2025
Retail Team Lead
Goodwill
07.2018 - 09.2024
Salad Bar Clerk
Giant Grocery Store
01.2015 - 03.2019
1st Assistant/Acting Station Manager
Maryland Vehicle Emissions
06.2014 - 06.2018
Customer Service Rep./Cashier
Giant Grocery Store
09.2012 - 03.2019
Associate degree - Human Services
Prince Georges Community College