Summary
Overview
Work History
Education
Skills
LANGUAGES
Training
Timeline
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EDUARDO FRIAS

ALBUQUERQUE,New Mexico

Summary

Bringing forth a motivated attitude and a variety of powerful skills. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Proven efficiency with an ability to quickly learn and navigate any computer software program, or office filing system.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Leasing Agent

AMC
11.2024 - Current
  • Facilitated property tours, showcasing features and benefits to prospective tenants.
  • Streamlined application processes, ensuring timely approvals and tenant onboarding.
  • Managed lease agreements, maintaining accuracy and compliance with regulations.
  • Developed strong relationships with clients, enhancing customer satisfaction and retention.
  • Coordinated marketing efforts, increasing property visibility through various channels.
  • Assisted in rent collections, improving cash flow through effective follow-up strategies.
  • Implemented feedback mechanisms to address tenant concerns quickly and efficiently.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Used [Software] to keep record of financial transactions and rental applications.

EVS Tech

Presbyterian Hospital
12.2021 - 10.2024
  • Responded to any complaints and requests in a timely and professional manner
  • Trained new housekeeping staff on proper cleaning techniques and safety protocols
  • Stocked and supplied linens, towels, and toiletries to guest rooms and public areas
  • Performed regular maintenance and repairs on equipment to ensure it was in safe and working condition
  • Resolved guest complaints and requests in a timely and professional manner
  • Performed daily cleaning tasks such as sweeping, mopping, vacuuming, dusting, and sanitizing bathrooms
  • Maintained inventory and ordered supplies as needed
  • Performed check-ins and check-outs to ensure rooms were properly cleaned and prepared for the next guest
  • Operated a variety of cleaning and maintenance equipment, including carpet cleaners, vacuums, and floor buffers
  • Assisted with special cleaning projects, such as deep cleaning and window washing
  • Ensured that all laundry, bedding, and linens are cleaned in accordance with established standards

Cashier

Walgreen's
02.2021 - 11.2021
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Greeted customers in a friendly and professional manner
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
  • Performed cashier duties in a high-volume retail environment, processing up to X transactions per shift
  • Assisted customers with locating items and providing product information
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Operated a POS system to process payments, refunds, and exchanges
  • Assisted with setting up promotional displays

Sandwich Artist

Subway
10.2019 - 11.2020
  • Greeted customers in a friendly and professional manner
  • Properly stored food items and ingredients in accordance with food safety regulations
  • Followed proper food safety protocols to ensure quality and safety of food served
  • Assisted in the preparation of food items and ensured that all food was served at the proper temperature
  • Developed and implemented a system for tracking quality assurance and food safety standards, leading to improved food safety
  • Organized and stored food in refrigerators and freezers, following proper food safety guidelines

Education

High School Diploma -

Clovis High School
Clovis, NM
05.2020

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Clovis Community College
05.2020

Skills

  • Interpersonal Skills

  • Self-motivation

  • Customer Service

  • Experienced in software utilization

  • Microsoft PowerPoint

  • Conflict Resolution

  • Proficient in managing tight deadlines

  • Critical thinking and problem solving

  • Decision Making

  • Advanced Excel skills

  • Fast Learner

  • Leadership

  • Communication

  • Effective team participation

  • Time Management

  • Ability to Multitask

  • Adaptability

  • Communication Skills

  • Experienced with Microsoft Office applications

  • Interpersonal Communication

  • Leasing and sales

  • Goal-oriented mindset

  • Telephone and email etiquette

  • Background checks

  • Friendly, positive attitude

  • Problem-solving

  • Critical thinking

  • Skilled in digital tools

  • Organizational skills

  • Active listening

  • Decision-making

  • Problem resolution

LANGUAGES

Spanish

Training

  • Basic Life Support, American Health Training
  • September 2024 — September 2026

Timeline

Leasing Agent

AMC
11.2024 - Current

EVS Tech

Presbyterian Hospital
12.2021 - 10.2024

Cashier

Walgreen's
02.2021 - 11.2021

Sandwich Artist

Subway
10.2019 - 11.2020

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Clovis Community College

High School Diploma -

Clovis High School

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